Online Chat Representative
QP Group was founded in 1995 and experienced rapid growth throughout the late 1990s. Our strong reputation is built on delivering a high return on investment for our clients through the implementation of procurement transformation programs, starting from our original base in the UK. We expanded our operations to the USA in 1996 and have since opened additional offices around the world. For more information, please visit
We are currently hiring a full-time Online Chat Representative at QP Group, with a starting pay of $22.00 per hour.
Job Responsibilities:
- Engage with customers via online chat to provide assistance and support
- Answer customer inquiries promptly and accurately
- Resolve customer complaints and issues in a professional manner
- Provide product information and guidance to customers
- Maintain a high level of customer and satisfaction
Essential Qualifications:
- Excellent written and verbal communication skills
- Strong problem-solving abilities
- Ability to multitask and prioritize workload
- Customer-oriented approach
- Attention to detail
Desired Experience:
- Minimum of 2 years of experience in customer service or online chat support
- Experience in a procurement or supply chain environment is a plus
Salary & Benefits:
- Salary Range: $22 to $24 per hour
- Contractual position
- Opportunity to work with a global procurement consulting firm
- Potential for career growth and development
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