Agent Experience Manager (Hoboken)

Join to apply for the Agent Experience Manager role at Urban Compass

1 week ago Be among the first 25 applicants

Join to apply for the Agent Experience Manager role at Urban Compass

Get AI-powered advice on this job and more exclusive features.

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, were revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

As an Agent Experience Manager, you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests, and more. As an AEM you are passionate about your customers and delivering a world class experience.

Please note: this role is 100% in-office in our Hoboken, NJ office (1412 Washington Street)

At Compass You Will

• Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
• Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
• Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
• Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
• Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
• Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations

What We're Looking For

• 2-3 years of experience in customer service, training, office management, hospitality, or operations
• Previous experience in real estate a plus
• Previous experience with live or virtual training a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Passion for supporting and serving agents trying to grow their businesses
• The ability to establish credibility with key agent decision-makers and influencers
• Great listening skills, connects well with others, and is empathetic of the customers pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Skilled communicator with great interpersonal skills, ability to build and manage relationships
• Meticulous attention to detail, highly organized
• Strong creative writing skills and eye for design
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

Compensation

The base pay range for this position is $26.00 - $30.00 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

Perks That You Need To Know About

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Do your best work, be your authentic self. At Compass, we believe that everyone deserves to find their place in the world a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Notice for California Applicants

Los Angeles County Fair Chance Notice

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Non-profit Organizations

Referrals increase your chances of interviewing at Urban Compass by 2x

Sign in to set job alerts for Agent roles.

Social Communications and Escalation Manager

New York, NY $108,000.00-$155,000.00 14 hours ago

Senior Manager, Instructor Operations & Experience

Manager, People and Organization Fashion Retail

New York, NY $95,000.00-$105,000.00 5 days ago

New York, NY $175,000.00-$220,000.00 6 days ago

Manhattan, NY $175,000.00-$195,000.00 16 hours ago

Employee Learning Experience Manager, NA Corporate and Wholesale

Manager, Customer Service Training & Quality

New York, NY $293,000.00-$447,000.00 8 hours ago

New York, NY $152,000.00-$214,000.00 1 week ago

Senior Manager, Managerial Skills & Programs

New York, NY $109,000.00-$159,200.00 6 days ago

New York, NY $122,700.00-$317,200.00 2 weeks ago

New York, NY $120,000.00-$130,000.00 2 weeks ago

Assistant Manager, Guest Experience | City Point

Director of Client Experience, Maison Madison Flagship

New York, NY $106,374.00-$177,290.00 5 days ago

New York, NY $65,000.00-$70,000.00 2 weeks ago

New York, NY $73,910.00-$116,380.00 1 week ago

Manhattan, NY $149,133.00-$195,000.00 2 weeks ago

Brooklyn, NY $70,000.00-$100,000.00 2 weeks ago

Lead Client Solutions Manager, Strategic Accounts, Marketing Solutions

New York, NY $189,000.00-$287,000.00 3 weeks ago

Lead Client Solutions Manager, Strategic Accounts, Marketing Solutions

New York, NY $197,000.00-$300,000.00 1 week ago

New York, NY $80,000.00-$110,000.00 2 days ago

New York, NY $75,000.00-$85,000.00 1 week ago

Guest Experience Manager - Aman New York

New York City Metropolitan Area $85,000.00-$90,000.00 1 week ago

New York, NY $134,000.00-$180,000.00 2 weeks ago

Wayne, NJ $69,120.00-$86,400.00 3 weeks ago

New York, NY $65,000.00-$75,000.00 3 weeks ago

Sr. Client Solutions Manager, Strategic Accounts, Marketing Solutions

New York, NY $139,000.00-$213,000.00 3 weeks ago

New York, NY $130,000.00-$135,000.00 1 week ago

General Manager, Life Sciences and Healthcare

New York, NY $200,000.00-$275,000.00 1 month ago

New York City Metropolitan Area $180,000.00-$220,000.00 15 hours ago

Workplace Experience Supervisor - New York City, New York

New York, NY $100,000.00-$110,000.00 4 hours ago

New York, NY $138,500.00-$200,800.00 1 week ago

Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr