US LATAM Supply Chain Co-Ordinator (Bespoke)

Location: Northern New Jersey (regular attendance required at Point Pleasant, NJ office)

Are you fluent in Spanish and experienced in working with major US or Mexican retailers?

Do you thrive in a fast-paced supply chain environment where customer service, logistics coordination, and retailer compliance are key to success?

Are you based in Northern New Jersey and able to regularly commute to our Point Pleasant office?

If yes, we want to hear from you.

About Us

Paladone is a global leader in licensed giftware, partnering with iconic brands like Disney, Harry Potter, Warner Bros, and Barbie. Our U.S. operations, including WeCool Toys, focus on delivering top-quality products to major retailers across North America and LATAM.

About the Role

We're looking for a Spanish-speaking Supply Chain Co-Ordinator to manage bespoke orders, liaise with third-party logistics (3PL) partners, and provide customer service and support across our US and LATAM customer base.

This role reports to our US Supply Chain & Operations Manager and requires regular attendance at our Point Pleasant, NJ office. Candidates located in Northern New Jersey are strongly preferred.

Key Responsibilities

• Order Processing: Manage customer orders via Navision ERP, including EDI input from portals like DiWeb.
• Customer Communication: Act as a key liaison for US and Mexican retailers, providing real-time updates and resolving issues.
• Shipping & 3PL Coordination: Work with logistics partners to meet strict delivery timelines and compliance requirements.
• Compliance & Documentation: Develop packing/labelling spec sheets, submit COIs, safety reports, and commercial invoices.
• Chargebacks & Deductions: Track, investigate, and resolve customer chargebacks and coordinate credit notes.
• Custom/Bespoke Orders: Collaborate with our Hong Kong team to execute tailored packaging, pricing, and specs.
• Critical Path Management: Use BeCPG (PLM) to keep projects on track, escalating risks as needed.
• Sales Support: Assist with vendor setup, sample management, and trade show preparations.

What You'll Bring

• Fluent in English and Spanish (written and verbal)
• Experience working with major US and/or Mexican retailers (e.g., Walmart, Target, Liverpool, Soriana, etc.)
• Strong background in supply chain, customer service, or order coordination
• Intermediate to advanced skills in Microsoft Office and ERP systems (preferably Navision)
• Attention to detail, strong communication skills, and a proactive, solution-oriented mindset
• Understanding of retail compliance, EDI systems, and 3PL operations

What We Offer

• Competitive salary and performance bonus
• Career development in a high-growth global business
• Opportunity to work with world-famous brands
• A collaborative, fast-paced, and inclusive culture
• Medical Insurance

Ready to Apply?

If you're excited to take on a role that blends logistics , customer support , and retail coordination across the US and LATAM, click "Apply" and send your Resume and Cover Letter today.

We respond to successful applicants within 10 working days.