Hotel Operations Manager

Job Description

Job Description

The Best Western Plus Secaucus has an immediate opening for a Hotel Operations Manager at our newly Renovated property.

Experience:

• Minimum of 2 years' experience as an operations Manager or Front Office Supervisor in similar type & size hotel preferred
• Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximize the profitability of all outlets. Maintain effective cost controls in all areas.
• 2 years additional management experience (of which 1 year is in hotels)
• Ensure consistent implementation and review of SOPs throughout all Departments.
• Local market experience preferred

Summary

Responsible for the upkeep and the efficient, profitable operations of the hotel by providing a safe, clean, environment where employees provide, and guests experience, flawless customer service that is legendary throughout the industry.

Essential Job Duties

Hotel Profitability:

Ensures the attainment of established budgeted goals for all departments of Hotel

• Monitors compliance with labor standards and staffing guidelines by all departments
• Monitors compliance with annually established room rate plan
• Monitors operating expense tracking system for all departments
• Attends and/or Conducts required meetings (ex. Daily Huddle, weekly staff) to ensure interdepartmental communication and coordination of mutual goals
• Monitors rooms inventory and merchandising procedures.
• Conducts quarterly rate surveys of competitive hotels and monitors program for competitive analysis and price-value assessment
• Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials
• Assures compliance with established Manager On Duty (M.O.D.) Program
• Participates in scheduled meetings as required by corporate. This includes revenue management, safety, budget, sales & regional operations meetings

Asset Management:

Exceeds Brand and/or Ownership quality standards ensuring a favorable franchise inspection grade for the property

• Assists General Manager in reporting, budgeting, rate strategies and any other administrative duties
• Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards
• Conducts bi-weekly property inspections and approves action plans to include time-table to resolve problems

Guest Satisfaction/Public Relations:

Promotes guest satisfaction in an effort to obtain repeat business of leisure and business markets

• Evaluates guest complaints and ensures corrective action is taken by department heads
• Monitors guest responses, responding as needed; executes action plan to correct issues
• Hosts social events/receptions as required by the Brand and/or Ownership
• Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotel

Human Resources:

Ensures employees are provided with the necessary structure, motivation, and training to satisfy their needs and achieve organizational goals

• Interviews, selects, trains, and counsels associates
• Ensures that all new hires are given the proper onboarding experience
• Assists in ensuring that staff is properly trained by their managers
• Ensures with the General Manager adequate staffing levels are maintained, adhering to budgetary and staffing guidelines
• Maintains associate files, ensuring all documents are current (including job descriptions and version of handbook)

Personal Development:

Ensures continual efforts are made to increase management abilities and knowledge

• Attends annually a minimum of one advanced management training seminaras directed by the General Manager
• Attends classes to become knowledgeable or maintain proficiency in the latest industry-related technology
• Attends franchise & Ownership mandated training courses as required

Skills/Qualifications

Education:

• Bachelor's degree in Hospitality or related field preferred; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree

Certifications / Licenses:

• Must possess and maintain a motor vehicle operator's license in good standing

Additional Skills :

• Ability to multi-task
• Ability to communicate effectively, both written and oral
• Bilingual (Spanish & English) preferred, depending on market
• Ability to work the shifts required for the position
• Ability to learn and adhere to Brand & Ownership standards
• Ability to take information from various sources and determine a responsible course of action
• Ability to understand interdepartmental relationships
• Ability to operate office equipment and industry specific software (Quickbooks, M3, ADP and Jonas Chorum PMS)
• Ability to remain calm during stressful situations
• Ability to motivate and lead a team
• Ability to read, interpret and analyze financial reports, P&L Statements, Sales & Marketing reports
• Proficient in Microsoft Office
• Proficient in Google Apps for Work preferred

Physical Demands

• Walking and Standing: 60 -70%
• Sitting: up to 30-40%
• Bending, Stooping, Reaching: Occasionally
• Lifting, Push/Pull: 40 lbs infrequently
• Driving: Occasionally
• Traveling: Infrequently

Environmental Conditions:

• Inside: Protection from weather conditions, but not necessarily from temperature changes.
• Outside: Transitioning from inside to outside of building and vehicle, assisting guests in varying weather conditions