Production / Project / Installation Manager
Production / Project / Installation Manager
Position Overview
The Production / Installation Manager is responsible for leading the installation team, managing scheduling and production, ensuring customer satisfaction, and overseeing materials, vendors, and job profitability.
Key Responsibilities
Leadership & Team Management
- Participate in hiring and training installers
- Manage and lead the installation team
- Ensure installers meet performance expectations and accountability standards
- Review job duties and timesheets
- Collect timesheets and receipts for payroll
- Maintain 100% customer satisfaction
- Ensure positive customer feedback on installers
- Contact customers one week after installation for satisfaction review
- Communicate weekly with customers regarding production timelines
- Request referrals and remind customers about referral programs
- Plan and schedule all installations
- Maintain and update installation calendar (Google Calendar)
- Manage installer time-off requests
- Prepare customer folders and installation documentation
- Maintain accurate records in CRM
- Review contracts with sales team prior to ordering materials
- Order all required products and materials
- Complete permits as needed
- Manage vendor relationships
- Oversee incoming products and warehouse organization
- Prepare materials for upcoming installs
- Support installers with on-site issues
- Collect completion certificates and payments
- Coordinate warranty and service calls
- Review job costs and identify improvement opportunities
- Conduct root cause analysis on service calls
- Review findings with ownership and recommend next steps
- Take appropriate action to resolve issues
Recommended Jobs
3PO Repacking Controlling Specialist
We have a current opening for a Controller and are actively reviewing applications. As a 3PO Repacking Controller, you will report to the North America Repacking Controller and you will serve as a st…
Senior R&D Engineer
Roles & Responsibilities The R&D Senior Engineer will be a key contributor on a R&D team within client Specimen Management, Specimen Acquisition Platform. The individual in this position will h…
Seasonal - Seamstress
About the Role The Seamstress is responsible for fitting and altering all uniforms in accordance with procedures. Position Responsibilities Able to work with customers, fellow team me…
Dermatologist
Description Physician Affiliate Group of New York (PAGNY) is adding a Dermatologist to the group at NYC Health + Hospitals/South Brooklyn Health. Accommodating more than 250,000 outpatient vis…
Home Health Aide
Home Health Aide (HHA) – Per Diem – Middlesex County, NJ Pay: $19.00 per hour Schedule: Per diem | Day & overnight shifts (6–12 hours) Location: Middlesex County, NJ Affirmed Home Care …
Corporate Meeting Planner
Job Responsibilities: ~ Evaluate procurement requests to ensure they comply with corporate policies, specifications, quantities, and delivery requirements. ~Prioritize and manage procurement work…
Mental Health Therapist - Telehealth (Unrestricted LCSW, LMFT, LPC- New Jersey)
About Lyra Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Sta…
Community Adminstrator
We are seeking a dedicated and organized Community Administrator to support the daily operations of a residential community in Northern New Jersey. This role is ideal for someone who is detail-orient…
Senior Sales Consultant
Senior Sales Consultant About us: Bentley Truck Services, Inc. has been family owned and operated since 1991. Starting as a small 2 bay shop in Philadelphia, we now span the entire eastern seaboar…
Administrative Assistant - Hybrid Schedule
DESCRIPTION Tower Water is seeking a self-motivated and positive office admin to join our team. This is a full-time role with a great benefits package. This position is responsible for providing a…