Production / Project / Installation Manager
Production / Project / Installation Manager
Position Overview
The Production / Installation Manager is responsible for leading the installation team, managing scheduling and production, ensuring customer satisfaction, and overseeing materials, vendors, and job profitability.
Key Responsibilities
Leadership & Team Management
- Participate in hiring and training installers
- Manage and lead the installation team
- Ensure installers meet performance expectations and accountability standards
- Review job duties and timesheets
- Collect timesheets and receipts for payroll
- Maintain 100% customer satisfaction
- Ensure positive customer feedback on installers
- Contact customers one week after installation for satisfaction review
- Communicate weekly with customers regarding production timelines
- Request referrals and remind customers about referral programs
- Plan and schedule all installations
- Maintain and update installation calendar (Google Calendar)
- Manage installer time-off requests
- Prepare customer folders and installation documentation
- Maintain accurate records in CRM
- Review contracts with sales team prior to ordering materials
- Order all required products and materials
- Complete permits as needed
- Manage vendor relationships
- Oversee incoming products and warehouse organization
- Prepare materials for upcoming installs
- Support installers with on-site issues
- Collect completion certificates and payments
- Coordinate warranty and service calls
- Review job costs and identify improvement opportunities
- Conduct root cause analysis on service calls
- Review findings with ownership and recommend next steps
- Take appropriate action to resolve issues
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