Hotel Operations Quality Controller

About the Role

The Hotel Operations Quality Controller plays a critical role to ensure the hotel has met proper standards. The Hotel Operations Quality Controller will report directly to the Hospitality Project Manager.

Position Responsibilities

• Perform daily walkthroughs of Hotel Operations departments and report deficiencies.
• Assist with uncovering obstacles within departmental processes which inhibit day to day efficiencies.
• Inspect guest rooms and linen closets to ensure cleaning standards are met and par levels are maintained.
• Develop and maintain positive working relationships with others; support each team to reach common goals; listen and respond appropriately to the concerns of other team members.
• Develop strong relations with other departments to assist with integrating new programs and processes amongst Hotel Operations departments as well as communicating any new changes in processes.
• Develop an understanding of all hotel software to leverage efficiency for customer journeys and team member utilization.
• Assist in developing, executing, maintaining and troubleshooting new processes within Hotel Operations departments.
• Perform and assist with the various roles in Hotel Operations to gain a better understanding of processes and workflows.
• Meet with department leaders and team members to gain a better understanding of processes and workflows from all perspectives.
• Analyze data and make recommendations to improve Hotel Operations Departments.
• Accumulate and maintain relevant data, reports, and other documentation to help identify problem areas and trends.
• Maintain, develop and send out recurring reports in a timely manner.
• Meet weekly with upper management to discuss process and concerns.
• Report any maintenance problems, safety hazards, accidents, or injuries, complete safety training.

Essential Functions

• Exposure to casino related environmental factors, including but not limited to secondhand smoke, excessive noise and stress related to servicing customers in a fast-paced environment
• Must be able to stand for an entire shift and be able to move throughout the hotel areas
• Must be able to work holidays, weekends, and flexible shift hours
• Travel to/from work and on-site attendance to perform the essential functions of the job.
• Must be able to lift/push/pull up to 25 lbs

Requirements

• Strong supervisory skills and attention to detail

• Bachelor’s degree preferred

• Minimum of Three years’ hospitality experience

• Ability to effectively communicate in English

Benefits

• Free meal on shift
• Training & Development
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k,)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Free Parking