Lead Technical Program Manager

Job Description

Leverage your technical expertise and leadership to guide impactful projects and support growth and innovation.

As a Lead Technical Program Manager at JPMorgan Chase in Infrastructure Platforms team, you will oversee the delivery of complex technology projects and programs that advance business objectives across the firm. Your understanding of technical principles and practices will help you develop effective solutions while managing resources, budgets, and high-performing teams. Strong analytical and adaptability skills will enable you to navigate change and ensure technology initiatives align with business needs. Advanced communication and stakeholder management abilities will help you build productive relationships and influence decision-making. As a subject matter expert, you will contribute to operational planning and risk management, ensuring quality and professionalism in service delivery.

Job Responsibilities

• Develop and manage project plans, including technical requirements, resource allocation, and timelines to ensure timely delivery of technology solutions
• Identify and address risks, proactively resolving issues and implementing contingency plans to maintain project momentum
• Collaborate with engineering, product, and business teams to define program scope, objectives, and deliverables, ensuring alignment with business goals
• Use analytical skills to assess program performance, identify improvement areas, and implement data-driven optimizations for efficiency
• Promote agile methodologies and technical solutions, encouraging continuous learning and innovation within the team

Required Skills

• 5+ years of experience in technical program management, leading complex technology projects in a large organization
• Strong stakeholder management skills, with the ability to build relationships and influence decision-making across teams and clients
• Experience with technical concepts, including vendor products and managing vendor relationships to support shared applications and services
• Proven ability to manage resources, budgets, and high-performing teams in an agile environment
• Demonstrated analytical and problem-solving skills to break down objectives into actionable tasks

Preferred Skills

• Understanding of networking concepts such as routing/switching (e.g., OSPF, BGP), SD-WAN, LAN/Wi-Fi/NAC, DNS/DHCP/IPAM, load balancing, and VPN
• Knowledge of infrastructure domains: virtualization (VMware/Hyper-V), containers (Kubernetes), storage (SAN/NAS), identity (AD/Azure AD), and disaster recovery/resiliency (RPO/RTO)
• Experience with IT Service Management (ITSM): incident, problem, change, request processes; CMDB maintenance; service transition and operational handover
• Familiarity with security and compliance frameworks (NIST/ISO), segmentation, firewall policies, and vulnerability management
• Financial skills: budgeting, accruals, purchase orders, forecasting, variance analysis, and benefits realization
• Excellent communication skills with stakeholders and executives; ability to influence without authority and lead during incidents

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.