Guest Experience Leader (JACKSON)

Rate: $17.00 per hour

To ensure the successful daily operation of assigned location(s) while maintaining compliance of all food quality and safety standards, company policies and customer service procedures to create a fun and memorable experience for all guests.

• Lead, train, and motivate a team of associates assigned to your location(s) to deliver high quality customer service.
• Enforce proper food preparation and handling procedures in compliance with all health department and Food and Beverage Operation policies regarding sanitation. Regularly inspect equipment and work areas to ensure cleanliness and safety.
• Monitor stock levels and assist in the ordering of supplies as necessary. Ensure that all items are appropriately stored, labeled, handled and rotated.
• Work closely with the fellow management team to ensure smooth coordination between food preparation and service.
• Troubleshoot any issues related to staff, equipment, or customer service promptly with upper management to minimize disruptions of service.
• Enhance the guest experience by maintaining a positive, energetic, and welcoming atmosphere, even during high-traffic periods.
• Ensure that all guests are treated with respect and receive prompt, friendly, and efficient service. Address any guest concerns or issues in a positive, solution-oriented manner.
• Continually monitor the cleanliness and organization of all units within the assigned area to ensure the safety of all associates and guests
• Provide ongoing feedback, support, and coaching to associates, ensuring the highest level of performance and teamwork.
• Routinely evaluate associates and provide recommendations for those that are qualified and available for promotion.
• Comply with all Six Flags policies at all times.

• Preferred 2-3 years of Food and Beverage Operations experience in fast paced, high pressure environment.
• Basic knowledge of food safety and sanitation standards; passed/able to pass ServSafe Alcohol and ServSafe Food Handler.

• Ability to work flexible hours, including weekends, holidays, and peak season periods.

• Must be professional, outgoing, energetic, self-motivated, and able to motivate others while displaying a positive attitude.

• Comfortable with POS System.
• Strong communication skills.
• Previous supervisory or leadership experience in a food service or retail environment is a plus.