Customer Service Representative

Job Description

Job Description

Keep customers updated, ensure orders move smoothly, and solve problems by following through.

MHD is seeking a Customer Service Representative to assist customers at every step of the order and service process. You will answer questions, provide accurate order updates, help resolve service issues, and work with our teams to ensure customer needs are met quickly and professionally. This position is fully in-person at our Westamton, NJ 08060 office.

This job moves quickly and is a good fit for someone who is organized, pays attention to detail, stays calm under pressure, and follows up well.

What You’ll Do

• Respond to customer inquiries by phone and email.
• Provide updates on order status, delivery schedules, product availability, backorders, and service concerns.
• Enter, review, and accurately update customer orders and account information.
• Assist with order changes, cancellations, returns, credits, shortages, damages, and delivery issues.
• Work closely with Sales, Customer Success, Production, Purchasing, Warehouse, Delivery, and Accounting.
• Research customer issues, communicate next steps, and follow through until resolved.
• Escalate urgent or unresolved concerns when needed.
• Maintain clear notes and accurate records in company systems.

What We’re Looking For

• Strong customer service and communication skills
• Excellent attention to detail and accuracy
• Ability to manage multiple requests in a fast-paced environment
• Professional, patient, and calm when handling customer concerns
• Comfortable using Outlook, Excel, Teams, and computer systems
• 1–3 years of customer service, order support, administrative support, or related experience preferred
• Experience in manufacturing, building materials, construction, distribution, or order processing is a plus.
• Bilingual English/Spanish is a plus

Why This Role Matters

Our customers count on clear communication, accurate information, and quick follow-up. In this role, you will help keep orders on track, resolve issues, and ensure customers receive the support they need.

If you are reliable, organized, and take pride in your work, we invite you to apply.