Technology Support III - Windows File Services

Job Description

Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III team member in the Corporate Sector's Employee Platform, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Manage and maintain Wintel servers, SQL databases, Oracle databases, and NAS devices.
• Manage Distributed File System (DFS) health, performance, and namespace changes
• Support user data migration (on-prem, cloud, Distributed File System, Network Attached Storage
• Provide resiliency event support (failover procedures)
• Apply load balancer knowledge for file services
• Incident management: Handle, resolve, and document incidents
• Participate in on-call rotation for operational support
• Wintel, DFS, NAS, load balancing, cloud storage (1Drive)

• Day-to-day operational support and documentation

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Proficiency in Windows Management including Wintel (Windows Server/Client) expertise required
• Excellent knowledge of Windows File Services
  • Knowledge of Storage Solutions including Home Drive & Shared Drive, Network Attached Storage (NAS) on-premises storage integration and management, 1Drive Cloud storage integration and Distributed File System (DFS)
  • Proficiency in Permissions Management including Centralized, granular control of file/folder permissions and auditing and reporting capabilities
  • Proficiency in NAS Team Collaboration including coordinating for storage provisioning and troubleshooting
• Experience in permissions management and monitoring, optimizing and load balancing the performance
• Experience in incident management, high availability, disaster recovery, and regular failover testing
• Experience with CI/CD pipelines, DevOps practices, version control, and automated testing.
• Experience in effectively communicating with vendors

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.