Human Resources (HR) Associate

Job Description

Job Description

Job Title: HR Associate

Department: HR Shared Services

Start Date: 09/08

End Date: 12/31

Location: (Parsippany, NJ) - 1 Campus Drive, Parsippany, New Jersey 07054

Working Schedule: 2 shifts: 8:30 - 5 pm, and 9:30 am to 6 pm
4 days onsite and 1 day remote every week

Hours/Week: 40

# of Positions: 2

Interview process: 30-minute video interview with HR Admin, 2nd round in-person

Must-Have’s

1. Customer Service and Phone Etiquette
2. Confidentiality
3. Experience with processing I9s
4. Records Retention
5. Not afraid to get their "hands dirty" - we need help with filing and organization
6. Excellent communication skills (written and verbal)
7. Resourceful & curious
8. Energetic & Motivated

We cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don’t back down from hard work– we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. And under this roof, we protect what matters most.

Summary

The HR Shared Services Associate serves as the liaison to employees and managers in a call center environment and/or business location(s). Acts as an HR Generalist in a primary point of contact role for employees to support, respond, handle, answer, and action issues/questions regarding policies, procedures, and HR systems. Will support centralization projects about process redesign along with program and policy improvements.

Essential Duties and Responsibilities:

• Employee and Manager Support: Handling a high volume of inbound calls on the HRXpert phone line, creating cases in HRConnect for each call, and resolving inquiries in a timely manner.
• Issue Resolution: Researching and resolving diverse HR issues to ensure accurate information and appropriate support are provided.
• HR Life Cycle Support: Guiding employees through various HR processes, including onboarding, leave management, job changes and offboarding.
• Service Excellence: Delivering exceptional customer service, ensuring inquiries are addressed promptly and effectively.
• Compliance Assurance: Ensuring adherence to company policies and governmental regulations, including I9 and eVerify requirements.
• Data Quality: WorkDay data entry and transactions for various employee lifecycle events (hires, job changes, compensation, etc.).
• Supporting Open Enrollment and Leave of Absence activities.
• Collaboration: Ability to work effectively across various shared service teams (IT, HR, Payroll, Legal, etc)
• Timely Escalations: Escalating customer dissatisfaction when necessary to the right HR Specialist.

Required Qualifications:

• Bachelor’s Degree in Human Resources or related field.
• Minimum of 1 year of HR experience, preferably various areas of HR such as Onboarding and Offboarding process management, HRIS, Benefits, & LOAs, supporting multi-site or remote clients.
• Experience working in shared services environments and with HR technologies.
• Excellent verbal and written communication skills.
• Ability to partner across the company and with executive leadership.
• Strong presentation and delivery skills.
• Ability to take initiative and solve business problems.

• Adept at handling multiple competing priorities and duties in a fast-paced, results-driven, rapidly changing environment – with minimal daily oversight.

• Fluent in Spanish is a plus

Under This Roof, We Also Value

• Experience with ADP products, Workday/HRIS systems, and SAP.
• Experience with case management systems like Neocase, ServiceNow, Salesforce HR, or Oracle products.
• Strong problem-solving and analytical skills.
• Excellent customer service orientation and attention to detail.
• Proficiency in MS Office or Google products.
• Ability to manage a high-volume and fluctuating workload.

Company Description

Signature IT World is a PLano, TX based company that offers IT and consulting services and products.

Our Mission is to provide our customers with services and solutions to optimize their information systems throughout their company and provide the best possible service to our employees. We simply wish to serve our customers and our employees in the most beneficial way we possibly can.

We know Technology is constantly changing and so are our customers’ needs. We will evolve as those needs do because we believe our commitment to you should have no boundaries. We want to change the way businesses look at IT and that starts with a strong partnership. We are driven by results and client satisfaction so long term relationships with our clients is key. A true partnership is built on trust and providing quality and simple solutions in a timely manner and at an affordable price.

The secret behind Signature IT World growth is that we are an employee focused company. We pride ourselves on offering highly reliable and quality business solutions and we rely on truly dedicated, diversely talented, and hardworking individuals to make this possible. This is why our employees are our top priority and we strive to make them feel valued and taken care of. We are always available for any questions or concerns they may have.Our management is transparent and straightforward from the beginning so you can focus on what truly matters, your work or your IT goals.

Company Description

Signature IT World is a PLano, TX based company that offers IT and consulting services and products.\r\n\r\nOur Mission is to provide our customers with services and solutions to optimize their information systems throughout their company and provide the best possible service to our employees. We simply wish to serve our customers and our employees in the most beneficial way we possibly can.\r\n\r\nWe know Technology is constantly changing and so are our customers’ needs. We will evolve as those needs do because we believe our commitment to you should have no boundaries. We want to change the way businesses look at IT and that starts with a strong partnership. We are driven by results and client satisfaction so long term relationships with our clients is key. A true partnership is built on trust and providing quality and simple solutions in a timely manner and at an affordable price.\r\n\r\nThe secret behind Signature IT World growth is that we are an employee focused company. We pride ourselves on offering highly reliable and quality business solutions and we rely on truly dedicated, diversely talented, and hardworking individuals to make this possible. This is why our employees are our top priority and we strive to make them feel valued and taken care of. We are always available for any questions or concerns they may have.Our management is transparent and straightforward from the beginning so you can focus on what truly matters, your work or your IT goals.