Level 2 MSP IT Support Specialist

Delaney Computer Services (DCS), a leading MSP in Northern New Jersey, is seeking a highly capable MSP IT Support Specialist who can think clearly, troubleshoot effectively, and execute hands-on technical work in real customer environments.

This is not a narrow or purely remote help desk position. We need people who can troubleshoot, install, build, fix, configure, clean up, document, and see a job through from start to finish. If you enjoy being the person who can walk into a client site, assess what needs to be done, roll up your sleeves, and take ownership — you’ll fit in here.

If you prefer highly specialized roles, ticket-only work, or theoretical knowledge without physical implementation, this role will not be a match. This is full-stack MSP work, and we need people who take pride in executing the full scope of the job.

What You’ll Do

Core Technical Support and Troubleshooting

• Provide accurate, timely support for hardware, software, user issues, and Microsoft 365 services.
• Diagnose problems independently without relying on step-by-step instructions.
• Follow tasks through to completion, ensuring all configurations, policies, and security controls are properly applied and documented.

On-Site Field Work and Installations

• Travel to client sites to resolve complex issues, complete installations, and perform hands-on technical work.
• Assess environments, determine what equipment or materials are needed, and execute solutions confidently.
• Maintain professionalism while working under pressure, deadlines, and real-world conditions.

Network Buildouts and Infrastructure Work

• Install, configure, and troubleshoot switches, firewalls, access points, VLANs, wireless networks, and WAN/LAN connectivity.
• Spec out network equipment for small to mid-sized businesses based on actual requirements.
• Perform clean rack-and-stack installations and structured cabling with organized, labeled cable management.

Privileged Access, Security, and Policy Enforcement

• Configure and support privileged access, MFA, and identity and access controls.
• Address user resistance to security requirements while communicating the importance of compliance.
• Identify and remediate malware, phishing, ransomware, and other cyber threats.

RMM, Quality Control, and Documentation

• Ensure all devices are properly onboarded into the RMM with monitoring, patching, and security agents active and functional.
• Catch small oversights before they become major problems.
• Maintain accurate documentation, installation notes, and environment details.

VoIP Administration

• Configure, support, and troubleshoot Vonage Business VoIP systems, including call flows and quality issues.

Professionalism and Client Interaction

• Communicate clearly and confidently with clients at all levels.
• Handle difficult or frustrated users calmly and take full ownership of issues.

Requirements

Physical and Practical Requirements

• You need to live within 15 miles of Mahwah NJ
• Able to drive throughout New Jersey and New York City confidently, including navigating heavy traffic and challenging parking situations.
• Must maintain a clean driving record and operate a company vehicle responsibly.
• Able to lift, carry, install, and position equipment up to 50 pounds.
• Comfortable working in tight or physically demanding locations such as network closets, server rooms, basements, and utility areas.
• Proficient with basic hand tools including screwdrivers, drills, cable testers, and crimpers.
• Able to terminate Ethernet cables, test connectivity, and perform basic cabling repairs as needed.
• Must follow a layer-one-first troubleshooting approach, verifying cabling, power, and physical connections before moving to higher-level diagnostics.
• Comfortable mounting equipment, running cable, labeling, organizing racks, and performing hands-on installations without hesitation.

Additional Expectations

• Strong troubleshooting mindset with an even stronger problem-solving approach.
• Detail-oriented work ethic — the small steps matter as much as the big tasks.
• Ability to shift smoothly between remote work, on-site work, and project-based assignments.
• A genuine MSP mentality: able to handle a wide range of responsibilities and complete tasks end-to-end.

Benefits

• 401K with a generous company match of 4% of your pre-tax salary deferral to help you save for your retirement
• Company Profit Sharing Program
• Paid Time Off to ensure you have time to rest, recharge, and spend time with your loved ones
• Blue Cross Blue Shield Health Insurance coverage
• Dental and Vision plan
• Optional Supplemental Insurance Plans, including Life Insurance
• Dog-Friendly Office - If approved, you can even bring your furry friend to work with you to make your workday more enjoyable and stress-free.