Director, Adobe Multi-Solution Architect

Wyndham Hotels & Resorts is now seeking a Director, Adobe Multi-Solution Architect to join our team at the Parsippany - 22 Sylvan Way location in Parsippany, New Jersey.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

The Marketing Technology Solutions team is responsible for the product strategy, roadmap, delivery and operations for Wyndham Hotels and Resorts’ marketing technologies. The team collaborates closely with stakeholders across the organization to evolve business needs across the globe into technological solutions that are delivered through the Commercial Organization roadmap.

The Adobe Multi-Solution Architect works as an integral part of the Marketing Technology Solutions team and is responsible for ensuring that our products create value for our guests, franchisees, and our company. This position requires a strong technical background, with the ideal candidate possessing a good understanding of the entire Adobe Experience Cloud Platform. The role will be responsible for providing end-to-end solutions on the Adobe stack and be an expert in at least three products of the Adobe Product Suite (Experience Platform, Journey Optimizer, Customer Journey Analytics / Analytics, Experience Manager, Target). The role will collaborate with architects across various enterprise technologies and determine the best solution for the stakeholder needs.

The Adobe Multi-Solution Architect desired skills include empathy, vision, communication, decision-making, and stakeholder management; strategic skills include product strategy and architecture roadmap, business model and financial forecast, KPIs, market research and validation; tactical skills include overseeing implementation teams to ensure delivery aligns with architectural vision and hospitality best practices, ensuring data governance, privacy compliance, performance optimization, and guide the use of Adobe products by development and operation teams.

This role acts as a trusted advisor to clients, guiding them through digital transformation initiatives. This role leads discovery sessions, workshops, and stakeholder interviews to gather requirements, aligns on vision, presents architectural strategies that align with business goals, designs end-to-end marketing technology solutions, translates business requirements into scalable, future-proof architectures, defines solution blueprints, data flows, integration patterns and maximizes the ROI of the Adobe platform.

The ideal candidate will have experience in MarTech and digital product evaluation and evolution, with a focus on balancing various stakeholder needs, identifying and understanding opportunities, collaborating with stakeholders and partners to solve problems to elevate B2C and B2B marketing, reduce friction, and drive engagement and satisfaction.

What you'll do

• Construct a technical architecture of multiple solutions fitting industry standards, stakeholder use cases, strategy, and technical needs. Design solutions that optimally utilize Adobe tools along with technical leads.
• Contribute to digital marketing strategies based on industry best practices, creation of business models, financial forecast and KPIs. Break down marketing strategies into phased roadmaps according to priorities, technology prerequisites and dependencies. Align roadmap phases to executable use cases.
• Apply data driven insights to fine tune marketing campaigns and solutions. Progress overall maturity and scale of digital marketing by creating and sharing knowledge, best practices, methodologies, and templates. Mentor junior team members and contribute to internal hospitality solution accelerators.
• Conduct market research, validation, and lead marketing technologies selection.
• Plan and execute complex technology projects (on-site and offshore).

You'll be successful if you have

• Possess strong business acumen and ability to apply analytical and critical thinking skills towards development of product strategy and solutions to day-to-day issues.
• Effectively manage priorities across diverse stakeholders and systems.
• Experience with digital commerce and marketing technologies.
• Contribute to project delivery oversight and risk management.
• Exhibit excellent communication and referent leadership abilities and influence teams across business functions and geographies to accomplish goals.
• Demonstrate strong documentation skills including technical architecture, phased roadmaps, product comparison analysis and recommendation, best practices, methodologies, and templates.
• Evidence commitment to process and program excellence.
• Ability to communicate decisions and recommendations to senior leadership in a clear and concise manner.
• Demonstrated ability to work under pressure and balance multiple priorities.

Required Qualifications/Experience

• 8+ years of leading digital and/or MarTech jobs, including Online/Mobile/Content/e-Commerce, UX, web analytics, optimization, content management, customer journey optimization, marketing campaigns and omni-channel personalization.
• 5+ years of experience in one of the following and 2+ years of experience in two others: Adobe Experience Platform, Adobe Journey Optimizer, Customer Journey analytics or Adobe Analytics, Adobe Experience Manager Sites and Assets, Adobe Target.
• Knowledge of current digital marketing trends and best practices on topics such as personalization, omni-channel marketing, mobile and data driven optimization of experiences.
• Strong understanding of data architecture, identity resolution, content targeting and experimentation.
• Experience with data integration, cloud platforms (e.g., AWS, Azure), microservices architecture and REST APIs.
• Knowledge of website and mobile application technologies such as HTML, HTML5, Java Script, XML, REACT, REACT Native, headless/headful architectures and content management systems (CMS).
• Ability to guide the use of AEM Sites and Assets for content management, personalization, and headless delivery.
• Exposure to other MarTech platforms (Salesforce, Amperity, etc.) is a plus.
• Exposure to Adobe Real-Time CDP and Adobe Creative Cloud is a plus.
• Familiarity with hospitality systems (PMS, CRS, CRM) and integration patterns is a plus.
• Excellent critical thinking skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist.
• Strong conflict resolution and negotiation skills.
• Strong verbal, presentation, and written communication skills.
• Knowledge of Agile methodologies and DevOps practices.

Company Overview

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.

Job Location: Parsippany - 22 Sylvan Way, 22 Sylvan Way, Parsippany, New Jersey 07054
Employment Status: Full-time

Compensation & Benefits

For U.S. based positions only, the expected pay range for this position is $160,000 - $180,000 annually.

Wyndham Hotels & Resorts carefully considers a wide range of factors when determining compensation such as work location, background, experience, and performance. Compensation decisions are dependent on the facts and circumstances of each case.

In addition to the base pay, this role is eligible to receive an incentive payment pursuant to the Annual Incentive Plan with a 20% annual target, subject to the terms of the Plan.

Wyndham Hotels & Resorts is committed to attracting, motivating, and retaining talented team members who align with our company’s core values. We are proud to reward our full-time team members with comprehensive benefit programs and resources which include:

• Health insurance with HSA and FSA options
• Dental insurance
• Vision insurance
• Life/AD&D insurance
• Short- and Long-Term Disability coverage
• 401(k) with generous company match
• Vacation time- Accrue 1.6667 hours of paid vacation per week
• Paid holidays- 11 Core Scheduled Paid Holidays with potential additional paid days off as business operations and the calendar permit (e.g. in 2025, there is an additional 8 days of paid company closure).
• Paid sick leave accrued as state and local laws require
• Additional paid time off in the form of one volunteer day, bereavement time, as well as jury duty time.

Participation in any of the benefit plans and programs made available to team members is subject to satisfaction of eligibility requirements. More information can be found on Our Benefits Page. Wyndham Hotels & Resorts reserves the right to amend or terminate any benefit plan or program at any time in accordance with applicable law.

We are accepting applications for this position through 09/26/2025.