Pickleball Guest Services Associate

Job Description

Job Description

Job Summary:

The Pickleball Guest Services Associate is a part-time role and is key in ensuring a positive and seamless experience for our pickleball members and guests. As the face of the JCC’s outdoor pickleball program, you will be responsible for welcoming players, managing check-in and court reservations, addressing inquiries, and supporting the daily operations of our courts.

Job Responsibilities:

Key Responsibilities:

• Greet and check in members and guests upon arrival utilizing our CRM system
• Assist with court reservations and scheduling inquiries via our CRM system
• Provide accurate and helpful information about pickleball programming and facility usage
• Foster a welcoming and inclusive environment for all players
• Support the daily operations of the outdoor courts, including setup, breakdown, and cleanliness
• Monitor court usage and ensure adherence to facility policies and etiquette
• Ensure time limitations based on member category are communicated to our member base
• Act as a liaison between players and the Fitness & Wellness department, communicating feedback or concerns
• Troubleshoot and resolve member issues professionally and promptly
• Maintain a consistent presence during scheduled shifts, which may include mornings, evenings, or weekends
• Access CRM system to monitor and control reservations and bookings

Required Licenses/ Certificates/Registrations:

• CPR, First Aid and AED certification or willingness to obtain.

Additional Technical Requirements:

• Strong customer service and communication skills
• Friendly, professional demeanor with a passion for creating a positive member experience
• Ability to work independently and multitask in a dynamic environment
• Comfortable working outdoors in various weather conditions
• Prior experience in customer service, recreation, or sports environments preferred
• Enthusiasm for pickleball is a plus!
• Microsoft office suite and CRM experience preferred.

EEO Statement:

The Jewish Federation of Southern New Jersey, and our family of agencies, is an Equal Employment Opportunity employer. We do not discriminate based upon a person’s actual or perceived gender, race, creed, color, sex (including pregnancy), affectional or sexual orientation, gender identity or expression, marital/civil union status, domestic partnership status, familial status, religion, national origin, nationality, ancestry, age, veteran or military status, disability that does not prohibit performance of essential job functions, or other legally protected characteristics.

The Federation participates in the E-Verify program.

The Federation is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need assistance or accommodation due to a disability, you may contact us via the link on this posting. EOE