Account Manager - Emerging and International Markets

Job Description

Job Description

Description:

Department: Sales & Marketing

Exemption Status: Exempt

Reports To: Sr Manager, Sales Account Management

Supervises: N/A

General Summary

Jimmy’s Gourmet Bakery is expanding into new geographic territories and product categories as we grow our footprint in international markets. We are seeking a driven and detail-oriented Account Manager to support this growth by managing the day-to-day execution of opportunities in Canada, Mexico, Central America and new product formats such as grab-and-go, scones, bread, and specialty cookies.

This role is responsible for coordinating across brokers, customers, and internal teams to ensure seamless execution from initial inquiry through final delivery of pricing and samples. The ideal candidate is customer-focused, highly organized, and comfortable managing multiple moving pieces in a fast-paced B2B environment. Job success requires accuracy, project management skills, and math fluency.

Responsibilities

Opportunity Management

• Capture and organize customer requirements, including format, flavor, packaging, volume estimates, and timeline needs. Ensure information is accurately entered and shared with cross-functional partners.

Project Execution

• Coordinate internally with teams such as R&D, Packaging, Logistics, and Finance to advance opportunities from intake to final customer delivery. Follow up to ensure tasks are completed on time.

Pricing & Samples Support

• Route approved pricing templates for internal input and approval, then deliver finalized pricing to brokers. Coordinate product samples and confirmation of receipt.

Customer & Broker Communication

• Act as the primary day-to-day contact for assigned accounts and broker partners in Canada, Mexico, and the U.S. Ensure clear communication, manage expectations, and capture feedback throughout the process.

Market & Category Growth

• Support the promotion of new product types within existing customer accounts and help bring our core product lines to new geographies. Collaborate with brokers to identify and pursue new business opportunities.

Reporting & Closeout

• Track opportunity status and ensure all updates are current. Provide regular pipeline updates to sales leadership and ensure each project is closed out with appropriate documentation.

Education and Experience

• 2–4 years of experience in B2B account management, customer service, sales operations, sales support, preferably within food manufacturing or CPG.
• Experience working with brokers, distributors, or importers.
• Knowledge of Canadian and/or Mexican retail or foodservice markets.
• Strong organizational and follow-through skills; able to manage multiple opportunities at once.
• Excellent communication skills and comfort working cross-functionally.
• Familiarity with CRM or opportunity-tracking software and working knowledge of Excel.
• Spanish or French proficiency is a plus.
• Bachelors degree in Business, or equivalent experience

Work Environment

• Office setting, with occasional factory floor and warehouse exposure.
• Long periods of sitting and computer use are involved.
• Products manufactured in the facility may contain peanuts, tree nuts, and other potential allergens.

Our Commitment to You

At Jimmy's Gourmet Bakery, we believe our team's success starts with feeling valued and supported. That's why we offer:

• Competitive pay and performance bonuses
• 401(k) with company match
• Health, dental, and vision insurance
• Company-paid life insurance and EAP support
• Generous PTO and career growth opportunities

Join a team that values your contributions and well-being.

Disclaimer: This job description indicates, in general, the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required for business needs.

Employees with disabilities must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the “essential functions” of the position, with or without reasonable accommodation.