End User Support Technician
:
Perform analysis, diagnosis, and resolution of complex hardware and software problems for end users within company defined service level agreements for company's headquarters-based users. Coordinates problem and project resolution with Infrastructure and Operations to minimize disruption and down-time.Act as level 2 support escalation from walk up and call center according to SLA's per ticket priority.Act as junior system administrator to perform routine tasks to maintain operations such as, but not limited to, account lifecycle management (creation, modification).Provides instruction and training to end users in troubleshooting, maintenance, and use of applications & hardware. Develop written knowledge items used for troubleshooting and training purposes.
Perform moves, adds, and changes (MAC) requests for new and existing staff. Accountable for new hire hardware/software setup and initial training on support procedures and standard applications. Maintain telephony systems. Perform MAC's in voicemail system and configure phones.Provide onsite support for launch meetings, national/regional meetings, and audit activities to ensure all IT related needs are met.Skills: Maximum 1-2 years IT Support or related experience.
Strong knowledge of Microsoft Windows 10 and Office 365 Laptop hardware and phone support General networking knowledge
Education :Bachelor's degree, technical trade program, or equivalent work experience (2 years) Industry related certification required (A+, Microsoft, Apple, HDI) Experience in Microsoft Windows and Office use and troubleshooting.
Job Type: Contract
Salary: From $27.00 per hour
Expected hours: 27 per week
Experience level:
- 4 years
- 5 years
Schedule:
- 8 hour shift
Work Location: In person
Recommended Jobs
Travel Physical Therapist Assistant - $1,557 per week
Jackson Therapy Partners is seeking a travel Skilled Nursing Facility (SNF) Physical Therapy Assistant for a travel job in Cranbury, New Jersey. Job Description & Requirements ~ Specialty: Phys…
FIELD SERVICE ENGINEER (CNC, Electronic Controls)
Full Time Posted 6 hours ago Back to SearchAdel-Lawrence Associates PLESE NOTE:Need to be a U.S. Citizen with the ability to communicate clearly in English. Only local NJ/NYC area people will b…
Vocal Instructor
Benefits: Entertainment Discounts Theme Park Discounts Company parties Competitive salary Employee discounts Flexible schedule Opportunity for advancement Training & developme…
Aluminum Welder, experienced
Job Description Job Description We are seeking an Aluminum Welder to become an integral part of our team! The Welder will use specialized equipment to weld and assemble new metal forms. Respon…
Dispatcher
Job Description Job Description Dispatcher-Limousine My Limousine is looking for experience professional limousine dispatchers to join our growing team. Various shifts currently available due…
Senior Project Manager / Business Development Manager
TYLin is a globally recognized, full-service infrastructure consulting firm committed to providing innovative, cost-effective, constructible designs for the global infrastructure market. With over 3…
dental assistant Part time
Job Description Job Description Benefits: ~401(k) ~ Competitive salary ~ Employee discounts We are a fast-growing, privately owned dental practice in Florham Park, NJ , currently seek…
Part Time Dental Assistant IMMEDIATE OPENINGS- JOIN OUR TEAM TODAY!
Job Description Job Description Description: We are healthcare innovators, problem solvers, and bridge builders for better health. DOCS Health has been providing on location comprehensive health…
Direct Support Professional - Full-Time
Job Description Job Description Weinberg Commons, a department of the Jewish Federation of Southern New Jersey is seeking Full-Time Direct Support Professionals for our Residential Program. T…