Robotics Support Specialist (New Jersey)
- Troubleshoot robotic hardware, including sensors, motors, and embedded components.
- Guide customers through diagnosing mechanical, electrical, and connectivity issues in the field.
- Use tools such as SSH and system logs to perform advanced diagnostics.
- Collaborate with Product and Engineering to reproduce failures, collect debug data, and validate fixes.
- Track recurring issues and contribute to reliability improvement initiatives.
- Lead and implement support process improvements, tools, and initiatives that enhance response times, case quality, and customer experience.
- Maintain clear, detailed case notes and communicate effectively with both customers and internal teams.
- Develop and maintain internal documentation, knowledge base articles, and troubleshooting resources.
- Participate in an on-call rotation for urgent customer issues.
- 4+ years of hands-on experience supporting robotics, industrial equipment, hardware systems, or related devices.
- Strong diagnostic and troubleshooting skills across mechanical, electrical, and firmware domains.
- Proficiency using command-line tools, SSH, and log analysis for root-cause investigation.
- Experience with Linux environments and/or embedded systems is a plus.
- Excellent communication and organizational skills — able to structure updates clearly, manage competing priorities, and deliver concise technical summaries.
- Thrives in a fast-paced startup environment and can work independently with minimal direction.
- Flexible schedule; willing to support field teams in varying time zones when needed.
- Experience with Salesforce, Jira, and Zendesk for case management, documentation, and cross-team collaboration is required.
- Work directly with cutting-edge construction robotics in real-world environments.
- Collaborate closely with engineers designing the next generation of hardware.
- Lead initiatives that shape the future of customer support at Dusty Robotics.
- Make a measurable impact on customer uptime and product reliability.
- Be part of a small, fast-moving team redefining how the world builds.
- We are not accepting unsolicited resumes from third-party recruiters or agencies
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