Monitoring Associate

Job Type

Full-time

Description

Schedule: 4-day, 12-hour overnight shift with alternating weekends. Overnight or evening hours available.

Pay: $19 an hour plus monthly performance bonus

Located in Union, New Jersey, our state -of-the-art call center facility is the most advanced alarm and emergency monitoring center in the United States. By joining an award-winning company, you will work with a team of alarm and emergency monitoring industry recognized experts, continuously learn new skills, and work together to save lives!

As a Monitoring Associate, you will help our high-profile and elite clienteles all over the country protect their properties.

Responsibilities

• Provide high-quality customer service to our clients in order to maintain high overall customer satisfaction while answering and addressing real-time alarms
• Assist customers with troubleshooting, technical support, security installation, and other account maintenance issues
• Adhere to regulations and protocols governing alarm and emergency response procedures, ensuring compliance at all times
• Coordinate cross-functionally with other departments, when necessary
• Utilize multiple tools and systems to provide the best solutions for customers

Requirements

• 1+ years of experience in customer service or call center environment
• Comfortable using a computer and modern technology
• Ability to work in a fast-paced high volume call center environment
• Excellent written and verbal communication skills
• Detail oriented and strong desire to help others
• Access to reliable transportation

About Affiliated Monitoring

Affiliated Monitoring keeps millions of people safe by monitoring the health and security systems that protect them. Recently awarded our industry’s highest honor, and with over forty years of success, we are able to leverage today’s technologies to enjoy continued aggressive growth. We are based in New Jersey and Texas, while serving clients nationally.

In our offices, you will find a lively and professional atmosphere. We are committed to providing healthy work/life balance for our employees, which reflects in their enthusiasm for the company. We’d love to give you the opportunity to work here, with some of the best and brightest, protecting people and their livelihoods.

We are committed to a diverse and inclusive workforce, one that reflects the varied communities we serve. The services we offer and the products we build greatly benefit from a range of perspectives, which can only come from diversity of all types at all levels of the organization. We strongly encourage women, veterans, people with disabilities, people of color, and trans- and gender nonconforming candidates to apply.

Affiliated Monitoring is an Equal Opportunity Employer. Here, we believe that treating everyone with empathy and respect is not just a core value, but a responsibility. We are committed to building an inclusive and diverse workplace where everyone, regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic, feels valued and supported. We provide equal opportunities to all applicants and employees and strive to foster a culture where differences are celebrated and everyone's voice is heard. Your unique perspectives and experiences are what drive us forward.

Benefits

Affiliated Monitoring is proud to offer full comprehensive medical, dental, and vision coverage along with a 401(k)-retirement plan, company-paid life insurance, and more.

Salary Description

$19.00 per hour