Inside Sales Representative/Customer Service
- Primary point of contact for existing and potential customers
- Effectively communicate on the telephone to gain insight into customer needs while entering customer detail
- Determine customer requirements and expectations to recommend specific products and solutions
- Communicates with all individuals whose involvement impacts customer communications and satisfaction
- Tracks shipment status of customer orders
- Resolves product or service issues by clarifying customer needs, determining cause, selecting and explaining with detail, and implementing best solution
- Communicates with freight carriers regarding customer orders
- Handles inquiries made via email, website, and/or chat
- Works closely with showroom customers as well as scheduling installation work
- Communicates with warehouse manager on customer pickup orders
- Maintain customer records by updating needed account information
- Prepares and sends electronically quotes for existing and future customers
- Captures needed detail and collaborates with key management personnel involving special price requests that support fleet, muni and large volume opportunities
- Sends order acknowledgements and composes letters to existing customers and future prospects
- Quotation follow-up
- Assimilates customer credit information and provide to the accounting department
- Other duties as assigned
- This job has no supervisory responsibilities
- Customer Service
- Problem Solving
- Interpersonal Skills
- Excellent written and verbal communication skills to interact with all business levels
- Planning/Organizing/Ability to multitask
- Quality management
- Attention to details
- Continuous improvement initiative
- High School Diploma
- Preferred experience in retail customer service, sales or related experience and/or training
- Ability to read, write, speak, and comprehend English
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization in person, on the phone, and in writing
- Internet based software
- Order processing software
- MS Office
- The employee must have adequate hearing and visual acuity.
- The position requires being seated a good portion of the day. Employee may occasionally lift and/or move up to 10 pounds.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- In compliance with OSHA standards it has been determined that Safety glasses and footwear are required on the plant floor
- The noise level in the work environment is usually moderate
- Working environment is in an air-conditioned cubical with occasionally physically going into an unheated/air- conditioned manufacturing/warehouse setting where the employee may be exposed to dust, odors, oils, cleaning solvents, lubricants, or noise
- Expected to work 40+ hours weekly, paid Overtime when available
- Typical office hours are worked between 8am-8pm Monday thru Friday
- Work hour requirements could vary with business needs
- Safe Fleet does not discriminate in hiring or employment on the basis of race, color, religion, gender, marital status, national origin, sexual orientation, age, disability, ancestry veteran status or any other status protected by law.
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