DSD Manager

Job Description

Job Description

The DSD Manager will lead the Direct Store Delivery (DSD) operation in the Northeast, ensuring efficient route execution, strong coordination with Production and Sales, and high service levels in a fast-paced food manufacturing environment.

Key Responsibilities

• Oversee daily DSD operations to ensure timely, accurate, and high-quality product deliveries while maintaining exceptional customer service standards.
• Drive business growth by identifying new sales opportunities, expanding customer accounts, and supporting market development initiatives.
• Build and maintain strong customer relationships through proactive communication, responsiveness, and consistent service excellence.
• Partner with Sales, Production, and Warehouse teams to align inventory availability, delivery schedules, and customer demand.
• Lead, coach, and develop DSD drivers and route personnel to maximize performance, accountability, and operational efficiency.
• Optimize route performance and resource utilization to improve productivity, control operational costs, and enhance service levels.
• Monitor and analyze key performance indicators (KPIs), including sales growth, delivery accuracy, route efficiency, and customer satisfaction, implementing corrective actions and continuous improvement initiatives as needed.
• Support the successful launch and expansion of new store locations, including operational coordination and customer onboarding.
• Manage route inventory, product returns, delivery reconciliation, and system reporting to ensure operational accuracy and inventory control.
• Prepare and present operational and sales performance reports to leadership, providing visibility into trends, opportunities, and areas for improvement.
• Ensure compliance with company policies, food safety regulations, and workplace safety standards across all DSD operations.

• Minimum of 5 years of experience in Direct Store Delivery (DSD), distribution, logistics, or food service operations, with a strong understanding of route-based delivery environments.
• Proven leadership experience managing field operations teams, including drivers, route supervisors, and delivery personnel.
• Strong business acumen with the ability to drive operational efficiency, support sales growth, and enhance customer satisfaction.
• Excellent problem-solving, organizational, and decision-making skills in a fast-paced operational environment.
• Effective communication and relationship-building skills, with the ability to collaborate across departments and interact professionally with customers and vendors.
• Bilingual proficiency in English and Spanish required.
• Proficient in Microsoft Office and operational reporting systems, with the ability to analyze data and monitor performance metrics.