Customer Services Specialist (Government Accounts)

Job Description

Job Description

WSA - Wonderful Sound for All is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

Our portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations.

We are seeking a highly motivated and adaptable professional who thrives in a fast-paced environment and excels at problem-solving, collaboration, and customer-focused communication.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

This role requires a quick learner who can navigate systems and processes efficiently while maintaining accuracy, compliance, and a strong understanding of business operations.

-Handle inbound and outbound phone calls and emails

-Work through Salesforce case queues following proper process

-Contact and Respond to customers via email using the Salesforce case

-Contact customer to provide fit updates for custom orders that require changes or approvals

-Work through ERP exceptions / kick-outs to ensure orders are triaged and handled properly

-Proactively monitor purchase orders to eliminate missed SLA Additional tasks based on business needs to ensure we are providing the best possible service experience.

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.