Front Desk Agent
Every day is different, but you’ll mostly be:
- Kicking off truly memorable guest experiences with the warmest of welcomes.
- Acknowledging IHG Rewards Club members and returning guests in person or over the phone.
- Taking, managing, and receiving payments for guest bookings.
- Making the check-in and check-out process feel swift and seamless.
- Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations.
- Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations.
Qualifications:
- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
- Fluency in the local language - extra language skills would be great, but not essential.
- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills.
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
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