Service Account Representative

Job Title: Service Account Representative

Location: Powder Springs, GA 30127

Duration: 3 months with potential to convert

Position Type: Hourly contract Position (W2 only)

Work Hours: 40 hours a week

Note:

• SCHEDULE/ REMOTE FLEXIBILITY: In Office
• WORK HOURS: 8:00 – 4:30 In Office
• HOURS PER WEEK: 40

Job Description:

• The service account representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and procedures as well as communicating effectively with team members within the service department.
• Communicates with store managers, maintenance personnel, and other customer personnel as needed.
• Ensures rules of engagement (ROE) are understood, communicated, and executed by fulfillment team (area service managers, project administrators, technicians, etc.)
• Applies customer-specific ROE for processing work orders and updating online systems based on specific parameters supplied by service managers and relationship holders
• Prepares service repair quotes per customer-specific ROE
• Reviews and approves service work orders in collaboration with service managers and key stakeholders
• Coordinates and communicates fulfillment activities with respective area service managers, technicians, strategic account managers, service sales account managers, and project administrators
• Maintains customer records using Hussmann and customer-based automated systems
• Provides estimated times of arrival, fulfillment updates, and problem resolution to team and customers as needed
• Monitors customer account details for nonpayment and provides support to corporate credit department to resolve customer disputed/rejected invoices and past-due receivables
• Additional responsibilities as assigned

Requirements:

• Capable of working effectively on diverse team in a fast-paced work environment.
• Ability to successfully manage multiple priorities/tasks in a fast-paced work environment with high attention to detail.
• Strong verbal and written communication skills.
• Intermediate to advanced proficiency in Microsoft Office Suite.
• Strong organizational and time management skills.
• Able to meet short- and long-term deadlines.
• Flexible to work outside normal working hours and weekends as required.
• High school diploma; associate degree preferred.