Area Sales Manager

Job Description

Job Description

The Area Sales Manager is responsible for maximizing hotel revenue through selling guests’ rooms, sales initiatives, and goals. This position will support the Area Director of Sales with the oversight of multiple properties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Service

• Maintains guest service as the driving philosophy of the operation
• Personally, demonstrates a commitment to guest service in responding promptly to guests’ needs
• Committed to making every guest is satisfied
• Develops added-value customer service programs
• Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance
• Meets or exceeds guest satisfaction measures
• Ensures hotel standards and services contribute to the delivery of consistent guest service
• Implements and practices guest service initiatives, trains, and performs to Gulph Creek Hotel Standards

Area Sales Manager Operations

• Responsible for selling guest rooms ensures through direct client contact and over the phone maximizing total revenue and ensuring sales goal are met and exceeded.
• Establish client base and cultivated relationships, build business, and assist the Area Director of Sales in providing a stable and positive work environment for the team.
• Attain weekly, monthly, quarterly, and annual sales goals prospecting and cold call
• Attend local community events, association mixers, PCVB, and other social events
• Conduct site tours of your hotel.
• Prepare and present proposals.
• Manage accounts proficiently and accurately.
• Use Delphi tool for updating and tracking accounts.
• Ensure accurate recordkeeping and tracking of accounts for payment
• Move throughout property to conduct site inspections. Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current, and potential clients.
• Effectively communicate information across all departments to ensure efficiency and guest satisfaction.
• Conduct outside calls three times a week averaging 20-25 calls per day, promote the hotel, and review competition reader boards to develop leads.
• Prepare information for, meet with, and entertain clients as deemed appropriate by potential business from that account.
• Represent hotel at trade shows, industry events, and local events as specified by Hotel Marketing Plan.
• Attend appropriate daily, weekly, and monthly meetings.

• Comply at all times with brand and Gulph Creek standards and regulations to encourage safe and efficient hotel operations.
• Other duties as required

QUALIFICATIONS

• Knowledge of a hotel structure and how all departments interact.
• Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meets client needs and resolve complaints.
• Ability to move throughout the hotel to conduct site inspections.
• Detail oriented.
• Have knowledge of MS Word and Excel.
• Have effective verbal and written communications skills.
• Be sales and customer service oriented.
• Present a professional appearance and dress.
• Be a team player.

EDUCATION and/or EXPERIENCE

• High school diploma required.
• Hotel brand experience required.
• College degree preferred.