Home Delivery Customer Service Coordinator
- Manage the shipment and routing of outbound freight to ensure cost-efficient and timely delivery of product.
- Research various transportation methods, investigating cost and performance. Liaises with internal stakeholders, drivers, vendors, customers, and contracted carriers in planning the movement of freight.
- Handle and resolve escalated customer service issues directly with the customer.
- Investigate and resolve issues related to damages, shortages, and overages.
- Rotate through different departments, as necessary, to meet the demands of the business.
- Participate in ongoing training regarding technology upgrades and new systems applicable to the position.
- Coordinate meetings and communications between the cross-dock, stores, drivers and Distribution Center to maintain the highest level of service.
- Train and monitor third-party contractors on Crate and Barrel delivery procedures and monitors compliance to ensure standards of service.
- Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.
- Ensure all customers are provided with exceptional service.
- Perform all job tasks assigned by the leadership staff to achieve and maintain daily productivity and quality goals.
- A minimum of 1+ years of related work experience
- Customer service experience preferred
- Associate's degree in related field
- Strong Mathematical skills
- Strong problem solving and analytical skills
- High attention to detail
- Computer literate including but not limited to Google OS
- Familiarity with AS400
- Clerical, word processing, and/or office skills
- Mechanical aptitude to assemble furniture pieces
- Possess a complete understanding of training and communication resources relevant to the position
- Awareness of loss prevention, security and safety following the guidelines as outlined in the
- Company Code of Conduct and Associate Policy manuals
- Good communication skills
- Ability to work in a team environment
- Basic English Language proficiency
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