Customer Service Representative

We are seeking a customer-focused Customer Service Representative to join our team in Burlington, NJ. In this role, you will be the "voice and heart", providing essential support and troubleshooting for our diverse customer base. This is an entry-level position designed for individuals who are eager to learn our industry-leading technologies and grow within a supportive, collaborative environment.

salary: $21.99 - $22 per hour
shift: First
work hours: 9 AM - 3 PM
education: High School

Responsibilities

What You’ll Do:

• Actively listen to customer inquiries to provide accurate information on products, parts, and services.
• Efficiently process supply orders, provide price quotes, and manage RMAs (Return Merchandise Authorizations) and Web Store enrollments.
• Maintain precise documentation of all customer interactions and solutions within our CRM database to ensure seamless follow-up
• Work closely with supervisors and cross-functional teams to meet performance metrics while adhering to company guidelines and schedules.

Essential Qualifications:

• High school diploma, GED, or equivalent experience.
• 0–1 year of experience in a customer-facing or professional office environment.
• Exceptional phone handling skills and the ability to practice active, responsive listening.
• Familiarity with CRM software or advanced proficiency in the Microsoft Office Suite.

What We Offer:

• $22 per hour competitive compensation
• M-F, 20 hours per week part time schedule 
• Enjoy a balanced schedule with in-office collaboration Monday through Wednesday.
• Comprehensive medical, dental, and vision insurance, plus an Employee Assistance Program (EAP).
• 401(k) plan with company match and life insurance.

For a faster response, please email your resume to [email protected] with "CSR" in the subject line.

Skills

• Customer Relations
• Customer Service
• Call Center Support
• Basic Computer Skills
• CRM
• Typing Skills

Qualifications

• Years of experience: 0 years
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.