AV Service Technician

Job Description

Job Description

About the Company:

BRAVAS is the #1 traditional custom integrator nationwide, installing and servicing high-end home automation solutions for predominantly residential customers. Focused on the luxury market, BRAVAS completes more than 3,400 residential and commercial projects across the U.S. every year. Working with homeowners, designers, architects, and builders, BRAVAS creates state-of-the-art smart home technology solutions that include everything from lighting, shades, and A/V to networking, security systems, power management, and more.

Job Summary:

The Bravas Service Technician is responsible for servicing products at client job sites. He or she must have the ability to trouble shoot all aspects of A/V components. The Service Technician will provide excellent quality of service and client experience while meeting industry standards and ensuring accurate revenue reflection.

Duties and Responsibilities:

• Diagnose and resolve issues with installed systems such as Control4, Lutron Homeworks, Savant, and Crestron.

• Utilize remote access to repair network-based solutions and ensure system stability.

• Set up remote monitoring systems and enroll clients in appropriate support plans.

• Coordinate with the Service Manager to track and address recurring issues effectively.

• Honestly and accurately coordinate with Tech Support provided by manufacturers

• Manage advanced replacements and ensure timely procurement of necessary parts.

• Work with the small projects team to identify upsell opportunities and replacement sales.

• Accurately set completion deadlines and expectations for clients

• Set up, configure, program, and troubleshoot networks, control systems, audio visual and surveillance equipment

• Review, react, & update daily work orders in job management software

• Ensure precise time clock entries and job costing.

• Client training and customer service.

• On call rotation maybe required

• Local travel to job sites required

• Provide training or communication to disseminate pertinent information as required

• Fiscal responsibility for all assets assigned and property within Technician’s care

• Customer service, including the ability to work with high profile and high demand customers

• Guardianship and preservation of client confidentiality and network/home security

• Adhere to all state and federal laws, including strict compliance with traffic laws.

Knowledge/Skills/Abilities:

• Must possess an understanding of all systems including audio, video, security, lighting, and integration of all installed brands (Control4, Lutron, Savant, Crestron, DSC, Clare)

• Must be able to read home schematics, plans or CAD Drawings

• Basic wiring and connectivity skills as it pertains to low voltage standards

• Trouble shooting skills are essential

• Basic computer skills, with the ability to become competent in in-house job management software

Qualifications:

• High school diploma or equivalent

• Excellent communication skills and the ability to work effectively in a team environment

• Basic computer skills with the ability to become competent in in-house job management software

• Valid driver’s license, clean driving record, and pass a criminal background check

• Security license or experience preferred

Physical Requirements:

• Prolonged periods of standing, stooping, or bending may be required

• Must be able to lift and carry up to 60 pounds

• Ability to work in tight spaces and at ladder height

• Ability to work in varying environmental conditions, including exposure to hot and cold temperatures

Additional Information

• BRAVAS offers competitive salaries, bonuses, medical/dental/vision insurance, prescription drug coverage, health savings account, flexible spending accounts, 401(k) plan, PTO and holiday pay.

A job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All candidate information will be kept confidential according to EEO guidelines.