Member Experience Coordinator

Position Summary:
The Member Experience Coordinator works under the Director of Member Experience and is responsible for hosting, executing, and supporting the planning of events, programs, and activities that enhance the overall member experience for all ages. This is a highly visible, member-facing role that combines event hosting, youth supervision, and behind-the-scenes administrative support.

This position plays an active role in youth, family, and adult programming while also assisting with logistics, organization, and system support such as NorthStar. The ideal candidate is energetic, organized, outgoing, and passionate about creating safe, fun, and memorable experiences for members.

Essential Duties & Responsibilities:

Event Hosting & Member Engagement:

• Serve as on-site host for club events, programs, and activities.
• Lead and facilitate youth, family, and adult programming.
• Create a welcoming, engaging, and inclusive atmosphere for members and guests.
• Promote upcoming programs and encourage member participation.
• Interact professionally and enthusiastically with members of all ages.
• Represent the club and Member Experience Department in a positive and professional manner.

Youth Supervision & Safety:

• Supervise children in a safe, friendly, and structured environment.
• Host and engage children during events, camps, pool activities, and holiday programs.
• Assist parents with child sign-in and sign-out procedures and verify identification.
• Maintain awareness of children’s allergies, special needs, and safety requirements.
• Ensure cleanliness, sanitation, and security of youth activity areas.
• Use sound judgment when supervising youth and respond appropriately to situations or emergencies.

Event Setup, Breakdown & Logistics:

• Assist with event setup and breakdown including décor, supplies, and activity areas.
• Support vendor coordination and activity stations during events.
• Conduct safety checks before programs and events.
• Help prepare materials and supplies needed for upcoming activities.

Planning & Administrative Support:

• Work closely with the Director of Member Experience to prepare for events and programs.
• Assist with timelines, materials, and event logistics.
• Maintain organized records for waivers, registrations, and program documentation.
• Support communication efforts such as flyers, email reminders, and coordination with other departments.
• Assist with organizing supplies within approved budgets.
• Perform other duties as assigned by management.

NorthStar & Registration Responsibilities:

• Assist with setting up events and programs in NorthStar.
• Manage registrations, rosters, and attendance tracking.
• Update event details, capacity limits, and registration deadlines as directed.
• Run participation reports and provide data to the Director of Member Experience.
• Ensure accurate member information and enrollment records.

Qualifications:

• Minimum of one (1) year of experience in event hosting, recreation, hospitality, childcare, or a related field required.
• High school diploma or equivalent required.
• CPR and First Aid certification required (or ability to obtain within a specified timeframe after hire).
• Must successfully pass a background check prior to employment.
• Strong organizational and time management skills.
• Outgoing personality with excellent customer service skills.
• Comfortable leading group activities and speaking in front of members.
• Ability to work independently while taking direction.
• Basic computer skills required; experience with NorthStar or similar systems preferred.
• Knowledge of age-appropriate activities and enjoyment working with all age groups.

Physical Requirements:

• Ability to stand and move for extended periods.
• Continuous walking, bending, stooping, and lifting.
• Ability to lift up to 25–30 lbs of supplies and equipment.
• Comfortable working indoors and outdoors in various weather conditions.

Schedule Requirements:

• Must be available to work evenings, weekends, and holidays based on programming schedule.
• Flexible hours depending on event and program needs.