Customer Service Representative

Job Description

Job Description

We are hiring a Customer Service Representative in Jersey City, NJ. The Customer Service Representative is primarily tasked with the essential function of delivering exceptional customer service to our valued clients. This is an exciting opportunity to work in a dynamic and fast-paced environment, interacting with customers and ensuring their needs are met with efficiency, respect, and professionalism.

Customer Service Representative Qualifications:

• Superior verbal & written communication skill-sets
• Work with a sense of urgency; demonstrate timely and thoroughly execution
• Upbeat & outgoing mindset with positive energy
• Interacts successfully with individuals and also teams
• Maintains fruitful customer connections
• Prior customer service or sales experience
• Interacts successfully along with all amounts of management as well as staff members
• Ability to work effectively independently and within a team to perform all tasks as assigned
• High school diploma or equivalent
• 1 year prior sales coordination or customer support experience
• SAP experience is a plus
• Flexible with an ability to handle multiple tasks when priorities shift

Customer Service Representative Tasks & Duties:

• Provide professional, timely and accurate responses to requests made via phone calls, customer service window and email
• Enter, track, monitor and coordinate customer materials.
• Complete sales transactions and new account registrations
• Manage time with customer efficiently and effectively
• Provide timely communication, leadership, and continuous feedback towards process improvement.
• Specific customer purchase order processing
• Analyze customer needs and provide appropriate solutions
• Handle customer inquiries, complaints, and escalations in a professional manner
• Maintain accurate and detailed records of customer interactions

Customer Service Benefits:

• Flexible scheduling and competitive compensation
• Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year
• Employees earn paid time off as well as paid holidays and paid training opportunities

Application process: Please submit a resumé to apply.

The Employer retains the right to change or assign other duties to this position. Essential functions and responsibilities may be subject to change in order to meet operational needs. We are in an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, orientation, gender identity, national origin, veteran or disability status.