Customer Service Rep

Job Description

Job Description

Looking for new opportunities?

Look no further because GlacierPoint Enterprises is HIRING!

Who We Are:

GlacierPoint Enterprises is a leader in the ice cream distribution industry, primarily delivering ice cream, but also delivering frozen food, beverages, and a variety of other products to a host of customers on the East Coast. As a Direct Store Delivery (DSD) organization, we deliver product from our supplier/distributor directly to a retail store, thereby bypassing a retailer’s distribution center.

GlacierPoint is recognized as an exceptional distribution partner to suppliers and retailers with an extensive history of dependability, reliability, and consistency. Our products are fast-turning, high velocity, and high consumer demand merchandise. We offer the best-in-class product, including the leading national and regional brands. We operate out of over 20 facilities covering New York, New Jersey, Pennsylvania, Delaware, Maryland, Chicago, Virginia, and the Carolinas with a rapidly expanding footprint.

What We Offer:

• $$$$ Competitive rates
• Excellent benefit plans,including medical,dental, & vision, life insurance, disability,401(k) contributions,FSA, and paid time off
• Company-wide perks, including paid holidays, employee appreciation events and flexible schedules
• Friendly atmosphere

What We Need:

Currently looking for an entry level Customer Service Representative to join our team in Edison, NJ. A typical day will consist of responding to customer questions, taking orders and providing knowledge about our product while delivering exemplary customer service.

Additional Duties involve:

· You will handle & execute all incoming and outgoing calls on a daily basis

· You will provide exceptional customer service while communicating, selling, promoting our products to our customers

· You will work closely with account personnel to ensure that together the customer’s needs are met and assist other departments when needed

· Other customer related duties as assigned or asked of by Customer Service Manager

What You Need:

• High School Diploma or GED equivalent.
• Sales & customer service experience – grocery/foodservice/telemarketing preferred
• Excellent customer service skills
• Experience in a heavy inbound call setting work
• Team oriented
• Microsoft Office and excel experience is preferred
• Fluent in Spanish is a plus.

EEO Statement:

GlacierPoint Enterprises provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.