Deposit Operations Representative
- Provide support for Online Banking, including password resets, access maintenance, and troubleshooting.
- Assist customers and internal staff with Remote Deposit Capture (RDC), mobile deposit, and debit/ATM card inquiries.
- Process research requests, including copies of checks and statements for customers, branches, and subpoenas.
- Process adjustments for encoding errors and resolve account discrepancies.
- Review and reconcile ACH reports, including ACH Mismatch Reports and ACH Balance Sheet proof.
- Download, track, and monitor ACH files from the business banking platform.
- Review IRA files and maintain required documentation.
- Monitor failed enrollment, new user, inactive user, and account maintenance reports.
- Review Checking and Savings new and changed account reports, including active, inactive, and promotional products.
- Review hold reports.
- Review RDC administrative and user activity reports.
- Review Business Banking transfers within Access Manager.
- Review Online Bill Pay exception reports, including high-dollar transactions.
- Set up customers on Retail Online Banking platform, and assist with Business Banking customers.
- Monitor Zelle activity reports.
- Reset internal user access to core and ancillary banking systems as required.
- Provides back up for all other Deposit Operations Functions by answering telephone inquiries and customer issues, including but not limited to:
- Internet Banking – reset online banking customers
- ATM – status card lost, and download ATM reports
- Remote Deposit
- Mobile Banking
- Perform duties according to established Bank policy and procedures.
- Performs other duties as assigned
- High School diploma or equivalent required, some college desired
- 2-4 years related Deposit operations experience required
- Must be available to work Saturdays 9AM to 1PM.
- Strong organizational and time management abilities
- Ability to reconcile reports and identify discrepancies
- Team-oriented with the ability to work independently
- Working knowledge of retail banking and Reg D desired
- Understanding of banking regulations related to deposits and electronic payments
- Knowledge of IRA documents and procedures desired
- Experience with Wire Transfer function desired
- Computer literate, including knowledge of Microsoft Office, Excel, Word and internet search.
- Must be detail oriented with excellent follow up skills
- Must maintain a high degree of confidentiality
- Excellent oral and written communication skills
- Ability to effectively interact with all levels of management.
- Ability to work independently.
M/F/D/V
Recommended Jobs
Regional Sales Engineer, Southeast
At AlgoSec, what you do matters! Over 2,200 of the world’s leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-p…
Direct Support Professional
SUMMARY Direct Support Professionals (DSP) provide quality supportive services to individuals with Developmental Disabilities|Autism through therapeutic assistance with or without the caregiver pr…
Nurse Practitioner
Looking for a job with full benefits, no call, no nights and no weekends? A skilled nursing facility in Union City, NJ is looking for a full-time Nurse Practitioner or Physician Assistant to pr…
Printer Operator (Part Time)
About Us Ilir Sela started Slice with the belief that local pizzerias deserve all the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, …
PXT Site Change Enabler - Vice President
Job Description Join the Consumer and Community Banking (CCB) Product Operations for an exciting opportunity to build and operationalize a change management function aimed at driving successful an…
Dental Assistant
Ready for a New Start to Your New Year? We are, too! Minimum 2 years chairside Dental Assisting experience. Must have NJ x-ray license. Must be cheerful, friendly, organized and efficient. …
Remote Sales Career Opportunity
Embark on Your Career as a Sales Representative! Join our esteemed team recognized by Entrepreneur Magazine, Forbes, and Inc. 5000. We offer a structured career path with potential earnings exceedi…
Material Handler
Due to the growth, Paragon Staffing, LLC is looking for Material Handler to join our team! Duties/Responsibilities: Check incoming deliveries to make sure all ordered material meets quality sta…
CT Technologist
Job Title: CT Technologist Location: CMC Support Department Name: Cat Scan Req #: 0000233989 Status: Hourly Shift: Night Pay Range: $47.67 - $56.74 per hour Pay Transparency: T…
Risk Officer
The Risk Officer is responsible for a wide variety of supervisory, compliance, and risk functions. In conjunction with the Senior Risk Officer, the Risk Officer has accountability for maintaining a c…