VP, Business Service Manager

Who We Are

Cross River is a highly profitable, fast-growing financial technology company powering the future of financial services. Our comprehensive suite of innovative and scalable embedded payments, cards, and lending products deliver financial services for millions of businesses and consumers around the globe. Cross River is backed by leading investors and serves the world’s most essential fintech and technology companies. Together with its partners, Cross River is reshaping global finance and financial inclusion.

We are on a mission to build the infrastructure that propels access, inclusion, and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker’s list of Best Places to Work in Fintech for the last 6 years. The reason for this success is simple – our nimble and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation, and we invite passionate, collaborative, and motivated high performers to join our expanding team.

About Our Team

Cross River’s team is made up of problem solvers hungry to build and perfect new products and systems. We work with team members in most US time zones. Although we are in separate places, we still make space to know one another and have fun! We collaborate, help and mentor each other, and check in on our progress and blocks frequently.

What We’re Looking For

The VP BSM leads the delivery of the most complex IT programs and oversees a team of AVPs and BSMs. In addition to driving program execution, governance, and strategic alignment, this role also is a hands-on, product-oriented role that sits at the intersection of business needs and modern data tooling. You’ll own the delivery of high-impact applications without owning backend infrastructure. You will guide solution delivery from the enterprise systems perspective, partnering with technical teams (data engineering, platform teams, architects) and business stakeholders to drive value-focused application development. Your role centers on solution execution and stakeholder alignment, not platform-level architecture.

Responsibilities:

• Own large-scale, strategic programs cutting across departments and domains
• Manage and mentor a team of AVP BSMs and initiative leads
• Define and improve delivery governance frameworks
• Partner with senior IT and business leaders to align priorities and execution
• Drive planning, dependency management, and reporting across the portfolio
• Act as a trusted advisor to CIO/CTO and influence technology transformation agenda
• Gather and refine product and business requirements in collaboration with stakeholders
• Translate business needs into functional and technical specifications
• Collaborate closely with engineering teams during development cycles
• Conduct functional validation, user acceptance testing (UAT), and feedback loops for newly built systems

Required Skills:

• 10+ years of program or portfolio leadership in enterprise IT
• Proven experience managing people and cross-functional teams
• Expertise in Agile/SAFe delivery frameworks
• Strong background in business analysis and product management
• Familiarity with requirements definition tools and test planning (e.g., Jira, Confluence)
• Ability to manage end-to-end product lifecycle, from concept through validation
• Excellent stakeholder management and executive communication
• Ability to assess program health, surface risks, and drive resolution

Qualifications:

• Bachelor’s or master’s in technology, Business, or related field
• Deep understanding of enterprise systems and technology delivery
• Experience aligning large programs to strategic objectives
• Define success metrics and ensure the product delivers measurable business value
• Coordinate with Palantir and internal teams to align product delivery with strategic goals
• Manage the backlog, user stories, and acceptance criteria in close collaboration with data and platform engineering teams
• Engage with business and technical stakeholders to capture use cases and translate them into product capabilities
• Serve as the Product Manager for Palantir implementation, owning the product roadmap and feature prioritization
• Strong capability in stakeholder engagement, use case definition, and agile backlog management
• Understanding of data platforms, analytics, and visualization tools
• Experience of acting as a Product Owner or Product Manager for enterprise platform implementations
• Act as a central point for escalation, feedback loops, and post-deployment support across impacted teams
• Identify change impacts, readiness needs, and mitigation strategies in partnership with business stakeholders
• Lead initiative-level communication strategy, ensuring consistent messaging across leadership and delivery teams
• Develop and execute change management plans to support stakeholder adoption and minimize resistance
• Experience designing stakeholder engagement plans, training roadmaps, and communications collateral
• Strong written and verbal communication skills tailored for executive and operational audiences
• Proven experience leading organizational change management for large-scale IT or platform implementations

#LI-TP1 #LI-Hybrid #LI-Onsite

Salary Range: $180,000.00 - $210,000.00

Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

By submitting your application, you give Cross River permission to email, call, or text you using the contact details provided. We will only contact you with job related information.