ServiceNow ITSM Developer

Kforce has a client in Jersey City, NJ that is seeking a well-rounded and motivated ServiceNow ITSM Developer to join our dynamic team. Overview: As a ServiceNow technical expert, you will play a crucial role in designing, implementing, and maintaining ServiceNow ITSM capabilities and contributing towards transformation of IT Service Management platform while supporting current state. The candidate must have a strong functional and technical understanding of ServiceNow's IT Service Management (ITSM) platform. This individual needs to have a solution-driven mindset to best work through the deliverables around the needs of the organization. Excellent communication and documentation skills are extremely important. If you are passionate about creating efficient workflows, improving user experiences, and solving complex business challenges, this role is for you. This is a key member of ServiceNow Platform Delivery and Services team.

• 5-8 years of overall technical experience with ServiceNow platform development, administration/management, configuration, integration, upgrade and continuous improvement
• Deep functional and technical understanding and implementation experience with ITSM product including Incident, Problem, Change, Request and Knowledge Management is required
• Functional and technical experience with interactions, Service Operations Workspace and Employee Service Center or Service portal is required
• Knowledge of ServiceNow orchestration and automation is required
• Experience implementing integration with external systems using REST API and file-based integration is required
• Experience with scripting languages such as JavaScript, Angular.js, Perl, PowerShell or development using Java or .Net is required
• Experience with backend SQL Server development is required
• Experience developing ServiceNow APIs, ServiceNow Workflows, Flow Designer, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, Security Rules
• Experience with scripting languages such as JavaScript, Angular.js, Perl, PowerShell
• Ability to create custom reports, dashboards and visualizations using Power BI would be a plus
• Strong problem-solving skills, communication and collaboration skills
• Experience implementing AI capabilities and Virtual Agent is preferred
• Strong technical hands-on experience with GRC and IT Operations Management is preferred
• Experience managing platform availability, performance and security is preferred
• Good understanding of ServiceNow CMDB and ITIL is preferred
• Familiarity with ServiceNow Performance Analytics would be a plus