B2B Collections Specialist

Job Summary

A leading company in the construction equipment rental services industry is seeking a professional and customer-focused B2B Collections Specialist for a temp-to-hire opportunity in Piscataway, NJ. This role is ideal for an accounts receivable or collections professional who enjoys resolving payment issues, building positive customer relationships, and helping protect cash flow in a fast-paced business environment.

The B2B Collections Specialist will support accounts receivable operations by managing past-due commercial accounts, communicating with customers, negotiating payment solutions, and partnering with internal teams to resolve account issues. This is a strong opportunity to join a stable, service-driven organization known for industry expertise, long-standing customer relationships, supportive leadership, and a team-oriented culture.

Candidates who are detail-oriented, confident on the phone, skilled at objection handling, and committed to professional customer service will be well-positioned for success in this role.

Key Responsibilities

- Monitor and manage overdue customer accounts, outstanding balances, and collection activity.
- Contact business customers by phone to discuss past-due payments and resolve delinquent accounts.
- Negotiate payment arrangements, repayment schedules, and practical solutions to support timely account resolution.
- Investigate billing discrepancies, payment issues, and account concerns in partnership with internal departments.
- Maintain accurate records of collection calls, account updates, payment commitments, and follow-up actions.
- Follow company policies and applicable collection guidelines while helping minimize bad debt exposure.

Compensation and Benefits

- Pay Rate: $24.00 to $26.00 per hour.
- Job Type: Temp-to-Hire.
- Location: Piscataway, NJ.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills

- Manage B2B collections activity for past-due commercial accounts.
- Resolve billing and payment issues through customer communication and internal collaboration.
- Negotiate payment plans and repayment schedules to reduce delinquency.
- Maintain accurate account records and support accounts receivable performance.

- High School Diploma or equivalent required.
- 2 to 3 years of collections or accounts receivable experience required.
- Strong objection-handling skills and confidence communicating with customers by phone.
- Excellent communication, follow-up, and customer service skills.
- Ability to manage multiple accounts, prioritize effectively, and meet collection goals.
- Proficiency with Microsoft Office required.
- Experience using collections or accounting systems preferred.
- Professional, detail-oriented, and able to work effectively with internal teams and external customers.

Preferred Qualifications

- Experience in B2B collections, commercial accounts receivable, or customer account resolution.
- Familiarity with construction, equipment rental, industrial services, or related business-to-business environments.
- Experience working in collections or accounting software systems.