National Contract Logistics Customer Onboarding Manager

It's more than a job

Customer onboarding is a critical phase of the customer lifecycle, directly impacting customer satisfaction, retention, and long-term partnership success. This leader will deploy standardized onboarding methodologies, foster a strong project management and learning culture, and ensure alignment with global Customer Onboarding standards and initiatives. At Kuehne+Nagel, our work really contributes to more than we realize.

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The Director, Customer Onboarding is responsible for leading and continuously improving the U.S. Customer Onboarding function within Contract Logistics. This role owns the strategy, execution, and governance of customer onboarding projects, ensuring flawless implementation, strong customer engagement, and minimized operational and financial risk.

How you create impact

• Provide national leadership for the U.S. Customer Onboarding function, guiding onboarding leaders and project managers through strong governance, coaching, and execution excellence.
• Drive both strategic evolution and day-to-day execution of the Customer Onboarding operating model to support scalable growth and consistency.
• Lead capability development by ensuring onboarding teams and Project Managers are fully trained, equipped, and prepared to meet Kuehne+Nagel and customer expectations.
• Assess skill gaps and partner with Corporate and Universal Standards teams to design and deliver targeted training and development programs.
• Deploy and enforce Global Customer Onboarding standards, project management methodologies, and risk governance across U.S. operations.
• Embed continuous improvement through lessons-learned feedback loops, disciplined process control, and repeatable execution practices.
• Ensure effective use of onboarding technology and tools while delivering a seamless customer experience that minimizes operational and financial risk and supports customer retention and growth.

What we would like you to bring

• 10–12 years of progressive experience in customer onboarding, implementation, project management, operations, or a related discipline within logistics, supply chain, or complex service environments.
• 5–7 years of people leadership experience, including leading managers, project managers, or cross-functional teams.
• Demonstrated experience deploying standardized processes and governance across multiple sites or regions.
• Experience operating within a matrixed or global standards-driven organization preferred.

What's in it for you

Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Who we are

Logistics shapes our daily lives – from the goods we consume, to the healthcare we need. At Kuehne+Nagel, your day-to-day work goes beyond logistics; It accompanies the small and big moments of everyone around the world.

As a global leader with a strong structure and a forward-looking vision, we offer a safe and stable environment where your career can make a real impact. Whether we're helping deliver life-saving medicines, developing sustainable transportation solutions, or supporting local charities, your career will contribute to much more than you imagine.