Automotive Service Advisor

Job Description

Job Description

Bentley Edison, part of the prestigious Murgado Automotive Group, is a premier destination for Bentley enthusiasts and luxury vehicle aficionados. We are renowned for delivering world-class service and upholding the highest standards of automotive excellence. Join our elite team and be part of a legacy of automotive excellence.

Position Overview: We are seeking an experienced and dedicated Automotive Service Advisor to join our team. As a Service Advisor, you will be the key liaison between our clients and our service team, ensuring that each customer receives exceptional service and their Ferrari vehicles are maintained to the highest standards.

Key Responsibilities:

Greet customers promptly and courteously, addressing their service needs and concerns.

Conduct thorough vehicle inspections and consultations to determine service requirements and provide accurate estimates.

Prepare and present detailed repair orders and service recommendations to clients, explaining the scope of work and associated costs.

Coordinate with technicians and service staff to ensure timely and efficient completion of all service work.

Manage customer expectations and maintain clear communication throughout the service process.

Handle customer inquiries, complaints, and follow-ups with professionalism and a focus on customer satisfaction.

Maintain up-to-date knowledge of Ferrari vehicles, service techniques, and industry trends.

Ensure all service documentation is completed accurately and in a timely manner.

Strive to achieve service department goals and contribute to overall customer satisfaction.

Qualifications:

High school diploma or GED required; automotive service or business management degree preferred.

Previous experience as an automotive service advisor, preferably in a luxury or high-performance dealership, is highly desirable.

Strong knowledge of automotive systems, repair procedures, and service operations.

Excellent interpersonal and communication skills with a focus on customer service.

Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

Proficiency with service management software and Microsoft Office applications.

Strong organizational skills and attention to detail.

Valid driver’s license and a clean driving record.

Benefits:

Competitive salary and performance-based incentives.

Comprehensive health, dental, and vision insurance.

401(k) plan with company match.

Paid time off and holidays.

Ongoing training and professional development opportunities.

Employee vehicle purchase plans.

Work in a state-of-the-art facility with a dynamic and supportive team.

Access to the latest Ferrari models and cutting-edge technology.

How to Apply: If you are a dedicated automotive professional with a passion for luxury vehicles and exceptional customer service, we encourage you to apply. Please submit your resume and a cover letter detailing your experience and qualifications.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.