Customer Service Representative
Job Description
Job Description
We are looking for a dedicated Client Services Representative to join our team near Saddle Brook, New Jersey. In this Contract to permanent position, you will play a vital role in ensuring client satisfaction by addressing inquiries, managing documentation, and maintaining system accuracy. If you thrive in a fast-paced environment and enjoy delivering excellent service, this opportunity is perfect for you.
Responsibilities:
• Research and respond to client inquiries, gathering necessary information and documentation to meet service needs and maintain compliance.
• Use the company's issue tracking system to review incoming requests, ensuring accurate coding and proper routing to relevant stakeholders.
• Monitor and maintain data integrity within the Artist Portal, ensuring royalty information interfaces correctly and user response times meet expectations.
• Conduct initial analysis of royalty-related inquiries, escalating complex issues to the Royalty Operations team as needed.
• Provide prompt and detail oriented assistance to clients, handling inbound and outbound calls efficiently.
• Document all client interactions and follow-ups thoroughly to support seamless communication and resolution.
• Collaborate with internal teams to ensure timely resolution of client issues and adherence to organizational processes.
• Stay updated on company policies and procedures to deliver consistent and accurate service.
• Identify opportunities for process improvement and contribute to enhancing the overall customer experience.
• Proven experience in customer service, preferably in a call center environment.• Strong skills in managing inbound and outbound calls professionally and efficiently.
• Ability to handle documentation accurately and maintain organized records.
• Familiarity with issue tracking systems and their operational use.
• Excellent interpersonal and communication skills to interact effectively with clients and team members.
• Analytical skills to perform initial reviews of inquiries and escalate when necessary.
• Detail-oriented mindset with a focus on maintaining data accuracy and system integrity.
• Capacity to adapt to changing priorities and work collaboratively in a team environment.
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