Call Center Representative (Entry Level) at Boundless Solar Call Center

Job Description

Job Description

We are Boundless Solar . Founded in 2020, we are now one of the fastest growing solar companies in the United States and hyper-focused on only one mission; to safeguard our planet by assisting as many people as possible transition their homes to solar energy.

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​ Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Hubspot knowledge a PLUS
• Proficiency in Microsoft office
• Bilingual a PLUS

Schedule:

Rotating

• Monday- Fri 12-8:30PM
• Tuesday - Friday 12-8:30PM & Sat 9-5:30

Total Compensation Range:

$16 - $18 p/h plus Uncapped Commission.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Eatontown, NJ: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No