Call Center Representative (Entry Level) at Boundless Solar Call Center
Job Description
Job Description
We are Boundless Solar . Founded in 2020, we are now one of the fastest growing solar companies in the United States and hyper-focused on only one mission; to safeguard our planet by assisting as many people as possible transition their homes to solar energy.
We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Hubspot knowledge a PLUS
- Proficiency in Microsoft office
- Bilingual a PLUS
Schedule:
Rotating
- Monday- Fri 12-8:30PM
- Tuesday - Friday 12-8:30PM & Sat 9-5:30
Total Compensation Range:
$16 - $18 p/h plus Uncapped Commission.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Schedule:
- 8 hour shift
- Weekend availability
Ability to commute/relocate:
- Eatontown, NJ: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Experience:
- Call center: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location:
- One location
Work Remotely:
- No
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