Customer Service Representative
Job Description
Job Description
We are looking for a dedicated Customer Service Representative to join our team in East Rutherford, New Jersey. In this Contract to permanent position, you will play a key role in delivering exceptional support to customers across various market segments. This role requires proactive communication, problem-solving skills, and a strong commitment to building long-term customer relationships.
Responsibilities:• Deliver outstanding customer service by collaborating with internal teams and external partners to meet customer needs.
• Build and nurture strong relationships with clients to ensure satisfaction and loyalty.
• Prepare and provide accurate and timely quotations to customers.
• Process and manage customer orders, ensuring all data is entered correctly into the system.
• Support the Sales team with quotations, order reports, and delivery status updates.
• Monitor and handle daily customer orders, including confirming orders, providing shipment tracking, and updating customers on backorder statuses.
• Resolve operational challenges related to order processing, deliveries, invoicing, and returns.
• Coordinate with supply chain, logistics, and other departments to ensure seamless customer service.
• Participate in shipping activities, including preparing shipping documents and ensuring they meet deadlines.
• Conduct regular customer review calls and develop actionable follow-up plans to address customer needs.• Associate’s Degree in Business or a related field, with at least 2 years of experience in Customer Service or Sales Operations.
• Proven experience in customer service, preferably in the signage or architectural lighting industry.
• Strong skills in inside sales and customer service.
• Proficiency in Microsoft Office and order entry software.
• Familiarity with Microsoft Dynamics is preferred.
• Self-motivated and capable of managing multiple tasks with minimal supervision.
• Strong customer-focused approach and problem-solving abilities.
• Excellent communication, listening, and collaboration skills.
Recommended Jobs
Principal Scientist/SME for Rapid Microbiology
The Principal Scientist / SME for Rapid Microbiology is responsible for the end-to-end implementation of the ScanRDI for rapid sterility testing. This role leads instrument installation, setup, qualif…
AI Optimization Engineer - ONSITE
Job Description Summary – AI Optimization Engineer (Onsite, Jersey City, NJ) We are seeking an experienced AI Optimization Engineer to support large-scale AI/ML and Generative AI workloads for …
Production Associate
Directly responsible to the General Manager and/or a delegate. Must communicate with all plant production personnel. Functionally responsible for the production and quality of material, including it …
Speech Therapist
Job Description Job Description Catholic Charities of the Archdiocese of Newark ("CCAN") is a non-profit corporation affiliated with Mount Carmel Guild Schools Corporation ("MCGS"). MCGS operates…
Program Coordinator-Aquatics
Job Description Job Description Description: POSITION SUMMARY: Under the general direction of the Camp Director, the Program Coordinator will be responsible for the safety of campers, and ass…
Nutritionist RD
Job Title: Nutritionist RD Location: Monmouth Medical Center Department Name: Food Services Req #: 0000204881 Status: Salaried Shift: Day Pay Range: $56,565.00 - $73,855.00 per year …
Physician, Neuroradiologist - Atlantic Health Morristown Medical Center
Job Description Atlantic Health is Seeking a Neuroradiologist in Northern New Jersey Atlantic Health, one of New Jersey's largest non-profit healthcare systems, is seeking a skilled and dedicat…
LPN: Group Home & Residential Care (Full-Time)
The Arc of Ocean County is seeking Licensed Practical Nurses to provide support within residential group home settings serving individuals with disabilities throughout Ocean County. In this role, the…
Gutter Installer
Job Description Job Description Stern Gutters is seeking gutter installers to join our team. We install & repair gutters and fascia/soffits; we also clean gutters on residential and commercial bu…
Customer Operations Manager
Job Description Job Description Who Our Client Is Our client is a purpose-driven organization with a collaborative, high-performance culture. Though small in size, they make a meaningful natio…