Front Desk / Order Processor

General Description:

Supreme Modular is hiring.
Growing company is looking for a new key staff member who is enthusiastic, dedicated and looking for a company where they will be appreciated.

Provide front desk / order processing duties to the organization including customer service.

Qualifications :

• Computer literate.
• Microsoft Office Skills a must.
• Proficient in typing.
• Good writing, analytical and problem‐solving skills.
• Knowledge of principles and practices of organization, planning, records management and general administration.
• Ability to communicate effectively.
• Ability to operate standard office equipment, including but not limited to, computers, telephone systems, typewriters, calculators, copiers, and facsimile machines.
• Ability to follow oral and written instructions.
• Knowledge of principles and practices of basic office management and organization.
• Ability to work well either alone or as part of a team.
• Customer Service skills.
• Process Improvement skills.
• Decision-Making Skills.
• Experience Following and Managing Processes, Analyzing Information, Developing Standards, Help Desk Experience, Emphasizing Excellence.
• Associates Degree or greater.

Customer Service:

Essential Duties:

• Owns and manages all customer communications or escalations pertaining to new and existing orders.
• Provides order status and drives timely resolution on behalf of the customer.
• Communicates order status to customers via conference calls, emails, and phone calls.
• Addresses customer requests, complaints and issues regarding their service order and delivery in a timely manner.
• Assists as an escalation point with billing research, billing inquiries and helps clarify billing disputes. Initiates develop and manage action plans to correct and prevent the re-occurrence of specific dispute types.
• Follow processes defined by director. Suggest process improvements as necessary.
• Manage and maintain the front desk.
• Email, filing, managing phones, scanning, copying.

Order Processor:

Essential Duties

• Manages and tracks all customer orders from initial selections through delivery of the home.
• Ensure accuracy of orders through order entry and order reviews.
• Interface with the customer for order-related items.
• Ensure accuracy of order selection forms, product offerings.
• Follow processes defined by the director. Suggest process improvements as necessary.

Font Desk:

• Filing, Emailing, maintain phones.
• Keep office neat in appearance.
• Remove common area rubbish at the end of day.
• Refill printers, fax paper / toner.
• Sending / Receiving mail including certified mail.
• Front desk duties as defined by in office procedures.

Essential Duties:

• Work with office manager to complete defined tasks and responsibilities.
• Ensure office running smooth and operational.
• Ensure the office looks professional at all times.
• Open / Close the office.
• Bank Deposits.
• Other duties as defined.

Hours Needed:

• The schedule:
  • Tuesday: 11 - 8
  • Wednesday: 9 - 6
  • Thursday: 9 - 6
  • Friday: 9 - 6
  • Saturday: 10 - 4
• A slight adjustment to the schedule may be possible depending on availability.

Job Type: Full-time.

• Paid sick, vacation and holidays

Subject: Order Processing Position.

About Supreme Modular:

Supreme Modular is focused on delivering High Quality, Affordable Homes to the Northern East Coast. Our management team has extensive experience in the industry and through that experience, we have developed efficient construction methods, processes, and procedures that provide our customers with affordable, high-quality modular home plans. Supreme Modular guarantees the best overall value when comparing against similar construction quality and building systems. Honestly, it is simple to cut corners and therefore reduce costs. We ensure a high quality home at affordable prices. We offer the Supreme price promise that no other can match. When comparing modular home plans and pricing, be sure to look at the overall value in the quality of construction, methods of construction and materials used.