Client Management - Lead

Job Description

Job Description

About ETS:

ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.

Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

At ETS, we believe in the power of measurement to unlock human potential. As a Client Management Lead, you'll serve as a trusted partner to our clients, guiding high-value contracts and building relationships that drive progress. You'll lead with empathy, insight, and strategy—ensuring every interaction reflects ETS's mission to advance the science of measurement to power human progress.

What You'll Do

Business Performance Management:

• Manage performance to meet annual target.
• Identify business opportunities and work with internal team to provide product and operational solutions.
• Ensure operational and financial processes are maintained in alignment with ETS policies and procedures.

Contract & Change Management

• Lead contract negotiations and manage change requests with clarity and fairness.
• Minimize financial risk while maintaining client trust.

Business Development

• Share client insights with internal teams to shape future products and services.
• Identify opportunities for growth and innovation based on client needs.

Financial Strategy

• Contribute to RFP responses and pricing strategies.
• Protect margins while delivering value to clients.

What You Bring

• A bachelor's degree is required; an advanced degree in Education, Measurement, or a related field is preferred.
• 6+ years of experience in account management, business development, sales, or marketing—especially in education or publishing.
• A deep understanding of how organizations generate revenue and drive profitability.
• A market-focused mindset and big-picture thinking.
• Strong analytical skills and the ability to draw meaningful conclusions.
• Excellent communication skills—written, verbal, and visual.
• A collaborative spirit and a commitment to ethical standards.
• Experience developing marketing strategies, conducting research, and positioning products effectively.

Why ETS?

ETS is mission-driven and people-centered. We foster a culture of innovation, inclusion, and impact.

• Diversity & Belonging: Join Affinity Groups that celebrate identity and foster connection.
• Growth & Leadership: Participate in Business Resource Groups that support professional development.
• Community Engagement: Volunteer through ETS Cares and support causes you care about.

We're proud to be an Equal Opportunity Employer. We welcome candidates of all backgrounds, experiences, and identities. Our hiring process is fair, inclusive, and designed to help you thrive.

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ETS is mission driven and action oriented

• We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
• We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!
• As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!

ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.