The Pharmacy Operations Senior Representative serves as a key leadership role within the department, ensuring accurate and efficient processing of prescriptions while maintaining productivity and quality standards. This position provides technical expertise, supports team development, and collaborates with site leadership to achieve operational goals.
**Shift:** **Monday- Friday**
**8:00 AM - 4:30 PM**
**How you'll make an impact:**
+ Perform staff level departmental duties as assigned within operations.
+ Maintain quality and productivity standards as established for the operation.
+ Serve as a staff level model for Expressway values and behaviors.
+ Provide expert assistance to team members with issues needing technical expertise.
+ Provide on-the-job training for new or existing team members.
+ Mentor and coach team to improve their understanding and skills.
+ Act as a liaison to resolve prescription order problems.
+ Work collaboratively with team members to ensure best practices are shared.
+ Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve internal and external customer issues and ensure timely resolution
+ Assist with work plan development of work distribution for team members.
+ Identify repetitive problems or issues and recommend process improvements.
+ Actively participate in Continuous Improvement Events, update Visual Management Boards/tools with data and communication of the results on a daily basis.
+ Involvement in the process of hiring and interviewing departmental positions.
+ Taking part in leadership meetings and leadership development programs as required.
+ Additional duties as assigned.
**What you'll need:**
+ High School Diploma or equivalent required.
+ Proven ability to lead and motivate teams in a fast-paced environment
+ 1+ year of experience as a pharmacy technician, required
+ Demonstrated leadership tendencies and skills and ability to provide coaching, clear directions and mentoring
+ Commitment to continuous improvement and professional development.
+ Excellent communication, interpersonal and organizational skills.
+ Ability to work effectively with all personnel.
+ Ability to prioritize and handle multiple tasks with minimal supervision.
+ Ability to make prudent and timely decisions.
+ Sound working knowledge of departmental functions and understanding of department processes and functions.
+ Keen organizational skills, planning skills, and adaptability.
+ Ability to work as part of a team, as well as independently.
+ Ability to maintain confidentiality
+ Experience working with Microsoft Outlook and Excel, preferred
**Physical Requirements**
+ This position requires sitting and standing throughout the entire shift
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
**About Evernorth Health Services**
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If you require reasonable accommodation in completing the online application process, please email:_
[email protected]_ _for support. Do not email_
[email protected]_ _for an update on your application or to provide your resume as you will not receive a response._
_The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._
_Qualified applicants with criminal histories will be considered for employment in a manner_ _consistent with all federal, state and local ordinances._