Customer Service Rep

Customer Service Rep at A. J. Perri Plumbing, Heating, Cooling summary:

The Customer Service Representative position at A.J. Perri involves handling inbound and outbound calls to deliver exceptional customer support in a fast-paced, office-based environment. Responsibilities include managing scheduling, operating multi-line phones, and maintaining professionalism and urgency while assisting customers. The role requires prior customer service experience, computer proficiency, and flexibility for weekend and shift work, with benefits such as paid training, insurance, and career growth opportunities.

Company Name: A. J. Perri Plumbing, Heating, Cooling Overview:

Pay: $19 - $21.00 per hour plus incentives
Schedule: 4 weekdays - 1 weekend day Full-time
Late morning start time 8 hr shift

About AJ Perri:
AJ Perri, part of the ARS family of brands, is a trusted leader in residential HVAC and plumbing services. We serve customers in the state of New Jersey with reliable, professional service. With over 50 years of local experience, we’re known for quality workmanship, prompt service, and customer satisfaction, backed by ARS’s national network.

What We Offer:

• Weekly pay via direct deposit

• Paid training and onboarding

• Insurance available after 31 days

• Low-cost medical (as low as $5/week)

• Dental, vision, HSA/FSA

• 401(k) with company match

• 15 days PTO + 8 paid holidays

• Company-paid life insurance

• Clean office environment with strong team culture

• Career growth opportunities within a national network

Responsibilities:

Deliver exceptional customer service through inbound and outbound calls. You’ll manage scheduling, handle multi-line phones, and support customers with professionalism and urgency. This is a fast-paced, team-driven role based in-office — not remote.

Qualifications:

What You Need:

• Prior experience in a customer service or call center environment

• Proficiency with Microsoft Office and computer-based systems

• Ability to handle multi-line phones with accuracy and composure

• Must report daily to the office (no remote work available)

• Weekend and shift flexibility may be required

Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional money may be offered based on experience and will be detailed in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on any protected status under federal, state, or local law. Privacy policy available upon request.

Keywords:

customer service, call center, multi-line phone, scheduling, HVAC services, plumbing services, inbound calls, outbound calls, office environment, customer support