Front Office Manager
Job Description
Job Description
Benefits:
- Employee discounts
- Paid time off
- Free uniforms
- Oversee all daily front office operations, ensuring outstanding guest service and operational efficiency.
- Supervise, train, coach, and mentor front desk associates.
- Ensure compliance with Marriott brand standards and operating procedures.
- Manage guest inquiries, concerns, and service recovery situations in a professional and timely manner.
- Monitor room inventory, occupancy, and front desk performance metrics.
- Coordinate closely with housekeeping, maintenance, sales, and other departments to enhance guest satisfaction.
- Assist with scheduling, payroll review, and labor management.
- Prepare reports related to guest feedback, service scores, and front office performance.
- Ensure proper cash handling, auditing, and security procedures are followed.
- Maintain compliance with all company policies, Marriott standards, and health and safety regulations.
- Minimum 12 years of Front Office Management or supervisory experience at a Marriott-branded hotel required.
- Hands-on experience with Marriott's Power of M system is required.
- Strong knowledge of Marriott brand standards and guest service expectations.
- Excellent leadership, communication, and team-building skills.
- Proven ability to resolve guest concerns and manage multiple priorities in a fast-paced environment.
- Experience with hotel PMS systems and front desk operations.
- Strong organizational and problem-solving abilities.
- Flexible schedule, including evenings, weekends, and holidays as needed.
- High school diploma required; hospitality management education preferred.
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