Charge Capture Analyst

Job Title: Charge Capture Analyst

Location: SBC Corporation

Department Name: Patient Accounts Training & Ed

Req #: 0000244704

Status: Hourly

Shift: Day

Pay Range: $20.00 - $28.00 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Physician Services Epic Charge Capture Analyst is responsible for ensuring the accurate and timely entry, correction, and validation of charges within the Epic system for physician services, This role focuses on managing manual charge entry exceptions, charge voids, and corrections, as well as monitoring and resolving errors in Haiku/Canto mobile charge capture workflows, The analyst will collaborate with clinical, operational, and revenue cycle teams to resolve manual charge entry errors and address missing or inaccurate data elements that impact downstream billing and revenue integrity.

Qualifications:

Required:

• Associate degree in healthcare administration, Health Information Management, or related work experience required.
• 2-3 years of experience in revenue cycle, charge capture, or billing within an Epic environment required.
• Strong understanding of Epic charge capture workflows, charge entry, and billing requirements.

Preferred:

• Bachelor’s Degree preferred
• Experience with physician services billing and mobile charge capture tools (Haiku/Canto) preferred.
• Certification in relevant module(s) (e,g,, Epic Professional Billing) preferred.
• Certified Professional Coder (CPC) or Certified Coding Specialist (CCS) certification a plus.

Scheduling Requirements:

• Full-Time, hourly position– 37.5 hours a week
• Travel to Oceanport, NJ as needed
• Some travel may be required for vendor oversight or on-site collaboration.

Essential Functions:

• Proficiency in work queue (WQ) management and error resolution.
• Detail-oriented with strong analytical and problem-solving skills.
• Excellent communication and collaboration skills to work across clinical, billing, and IT teams.
• Ability to prioritize tasks, manage competing deadlines, and work independently in a fast-paced environment.
• Ability to work in a team environment that requires quick turnaround and quality output.
• Ability to perform manual tasks, operate tools and other office equipment.
• Occasionally lift and/or move up to 15 pounds.

Manual Charge Entry:

• Accurately enter manual charges for exceptions and special circumstances not processed through standard system workflows.
• Manage manual charge changes (adds/changes/voids) that fall outside of system workflows and ensure accurate charge capture

Data Collection & Error Correction for Provider Mobile Charging:

• Proactively identify and resolve errors in Haiku/Canto charge capture workflows, ensuring mobile charge entry data accuracy.
• Collect required data and build relationships with registration, clinical and operational teams to ensure complete and accurate registration for Haiku/Canto charges.
• Manage errors related to missing or incomplete data elements (e,g,, bill area, location codes) that impact charge processing and billing.

Charge Work Queue (WQ) Management:

• Monitor and resolve manual charge entry related errors because of missing or incorrectly captured charge data.
• Collaborate with Clinicians, Operations, Revenue Integrity, IT, and Billing teams to streamline WQ workflows and reduce recurring errors.

Data Accuracy & Quality Assurance:

• Perform root cause analysis on recurring charge capture errors and recommend workflow improvements.
• Support quality assurance initiatives for charge capture accuracy and compliance with organizational and regulatory requirements.

Collaboration & Support:

• Provide guidance and training to clinical and operational teams on best practices for accurate charge capture in Epic, including Haiku/Canto workflows.
• Serve as a subject matter expert (SME) for charge capture workflows, charge entry error resolution, and related Epic WQs.

Performance Metrics:

• Accuracy rate of manual charge entry and corrections.
• Timely resolution of charge related WQs and error corrections.
• Reduction in recurring charge capture errors across Haiku/Canto workflows.
• Positive feedback from revenue cycle and clinical teams regarding support and issue resolution.
• Provides a compassionate and supportive environment with prompt and consistent service.
• Adheres to patient rights: provides for the confidential treatment of all communications and records.
• Demonstrates professionalism with families, visitors, physicians, co-workers and supervisors.
• Listens and communicates effectively
• Supports teamwork by cooperative problem solving through participation in meetings, projects, etc.
• Utilizes principles of continuous quality improvement in all work situations to assess, measure and improve organizational and department functions.
• Organizes work sets priorities with a minimum of supervision and seeks guidance as appropriate.
• Makes decisions that are timely and consistent with department, objectives, policies and procedures.
• Demonstrates sound judgment; accepts and benefits from constructive criticism.
• Participates in ongoing education as required.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer