Consumer Success Manager

:

Consumer Success Manager

• Warren, New Jersey
• Commercial
• 517330-gsknch

Hello. We're Haleon . A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Advil, Voltaren, Theraflu, and Centrum - through a unique combination of deep human understanding and trusted science. What's more, we're achieving it in a company that we're in control of. In an environment that we're co-creating. And a culture that's uniquely ours. Care to join us. It isn't a question.

Consumer Success Manager plays a crucial role in two key aspects. The roll directly enables consumers to achieve their everyday health through 1:1 interactions with Haleon brands. On the other hand, the role is enabling the company to understand consumer problems and feedback and make interventions, so consumers keep being loyal to our brands.

The Consumer Success Manager must work across technology, operations and business stakeholder groups to progress the prioritization, development optimization and success of the technology and related processes that underpin the Global Consumer Relations portfolio of work, seeking to optimize for both business efficiency as well as positive consumer experience. Each individual Consumer Success Manager assumes a flexible portfolio of global topics to cover, based on business priorities.

Key Responsibilities:

• Delivering success for consumers by overseeing the on-going consumer engagement services with third party vendors and representing voice of consumers to our Business Units colleagues to deliver success for consumer

• Business Partnering and Consumer Experience Consultant to the assigned Business Units colleagues

• Service owner delivered through the partners.

• Ambassador of consumers, stakeholders, and vendors to other colleagues.

• Creation of the new services and digital products to deliver better value to the Business Unit colleagues and consumers through deep human understanding.

• Service and product ownership

• Ensuring the GCR's productivity and focus through:

• People leadership:

• Developing and motivating team members.

• Productivity enablers and vendor management

• Designing, managing, and enabling governance amongst team members and with the stakeholders.

• Risk and issue management.

Why you?

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:

• Bachelor's Degree

• 5+ years of experience

Preferred Qualifications:

If you have the following characteristics, it would be a plus:

• Excellent organizational skills

• Professional written and verbal communication skills - particular attention to simple use of language and absence of errors

• Strong quantitative and qualitative analytical skills paired with hands-on attitude, excellent attention to detail, and good business judgment.

• Ability to handle fast-paced environment subject to significant change: flexible and able to work on own initiative (including presenting ideas for stakeholder evaluation and buy-in).

• Experience working in Customer Service / Customer Experience environment, ideally in a regulated (GxP) process.

• Salesforce experience

• Social Media management

Haleon offers a robust Total Reward package that consists of competitive pay and a comprehensive benefits program. This includes a generous 401(k) plan, tuition reimbursement and time off programs including 6 months paid parental leave. On day one, you are eligible for benefits, including our healthcare programs where the company pays for the majority of your medical coverage for you and your family. We also offer the opportunity to receive a discretionary bonus based on the achievement of key business performance and other incentive/recognition programs as part of the offering.

The expected salary range for this role is: $97,400 - $140,000.

• LI-HALEON
• LI-HYBRID

Care to join us. Find out what life at Haleon is really like

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer and, in the US, we adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon's compliance to all federal and state US Transparency requirements.