Assistant Manager, Fulfillment-Packing
- Manage daily operations to maximize productivity and meet daily goals
- Picking AM: Oversee Outbound fulfillment activities including: Batching, Picking and Sorting while ensuring productivity standards are met
- Packing AM: Oversee Outbound fulfillment activities including: Manual Packing and Auto Packing while ensuring productivity standards are met.
- Inventory AM: Oversee Outbound fulfillment activities including: Merchandise Prep, Putaway and Cycle Counting ensuring productivity standards are met.
- Dock AM: Oversee Outbound fulfillment activities including: Loading, Unloading, Transfers Supplies Replenishment, ensuring productivity standards are met.
- Oversee up to 50 Warehouse Technicians
- Work with cross-divisional teams to build consensus on strategic objectives and operational goals
- Establish and implement operational policies, standards, and procedures for the team
- Ensure compliance with all safety and security policies
- Train team on expected operational standards using appropriate tools such as SOP’s, compliance audits, company policies & procedures
- Define Picking and Sorting SLAs/KPIs and track them daily
- Oversee daily operations and identify bottlenecks, suggesting solutions for continuous improvement
- Promote a culture of respect and an atmosphere of teamwork to foster a positive working environment
- Play an active role in staff management including interviewing, hiring, scheduling, training, corrective action and write/conduct performance reviews
- Ensure job function time studies and audits are completed and feedback is provided through coaching and training
- Ensure all team members are aware of and comply with company, government, and customer policies, procedures, and regulations
- Perform administrative activities associated with the effective management of warehouse operations, including maintenance, housekeeping, and organization
- Lead investigations for incidents and injuries as required, in partnership with HR, Safety, and Loss Prevention
- Actively support and participate in all safety initiatives in the warehouse
- Assist Fulfillment Managers as needed by providing additional coverage
- 3+ years of experience leading and managing a team of 20 or more, preferably in a warehouse environment
- Drive to achieve results both individually and as a team
- Strong leadership ability in managing and developing a high performing team
- Exceptional attention to detail and organization skills
- Strong written and verbal communication skills with ability to tailor communication style to suit the target audience; executive presence
- Agile, dynamic, problem-solving mindset
- Ability to “push the envelope” to always improve customer SLA’s and value-added services
- Strategic, forward-thinking perspective, excellent business judgment, and a collaborative working style
- A sense of humor, personal integrity, and the appreciation for the power of teamwork
- Adaptability and openness to change
- A growth mindset with a solutions focus
- Bilingual (Spanish)
- 3+ years’ experience working in warehouse operations
- 2+ years’ experience with outbound workflow and process management
- Shipping and carrier (UPS, FedEx, DHL) experience a plus
- $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
- Employee Stock Purchase Plan
- 401K with Company Match
- Medical, Dental & Vision Insurance
- Paid Parental Leave
- 9 Paid Company Holidays
- Flexible Time Off (With Manager Approval)
- State of the art, climate-controlled warehouse facility
- Find out more about our Benefits here.
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