Customer Service Representative
Customer Service Representative requires:
- GED, high school diploma
- SAP
- Optical experience
- 1+ years' customer service, hospitality, call center
- MS Office
- Good computer navigation skills
- Ability to work from home
- Laptop
- LAN connected, no WIFI
DUTIES:
- Answers incoming calls and processes orders.
- Resolves customer complaints, troubleshoots issues to determine best path for resolution.
- Correctly documents customer interactions and tracks call types.
- Maintains support service levels and upholds Luxottica's Customer Service standards.
- Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
- Takes inbound phone calls for up-to 90% of assigned shift.
- Performs all other duties as assigned.
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