Customer Service Representative

Job Description

Job Description

Customer Service Representative (CSR) – High Volume Call Center at RUSSO Brothers | East Hanover, NJ, a Master Trades Group Company

Join a company where people matter—our customers and our employees. Russo Brothers is seeking a friendly, dependable Customer Service Representative who enjoys helping others and wants to grow with a company that's been serving the community for decades.

About Us:

Join a company with over 70 years of trusted service in Northern New Jersey! At Russo Bros. & Co. Plumbing, Heating & Air Conditioning, we believe in teamwork, integrity, and helping our employees build lasting, successful careers in the home services industry.

Why Work for Russo Bros. & Co.?

• Highly competitive wages with weekly pay
• Performance bonus opportunities and ongoing incentive potential
• Thriving customer base with steady, year-round work
• Comprehensive benefits package: medical, dental, vision, 401(k) with company match
• Company-paid life insurance + short- and long-term disability coverage
• Paid Time Off (PTO) and paid holidays
• Strong company culture with annual employee appreciation events, rewards, and recognition
• Supportive team environment where your contributions are valued

What You’ll Do

• Handle inbound customer calls and convert them into scheduled service appointments
• Make outbound calls to schedule and follow up with customers
• Conduct follow-up calls to ensure customer satisfaction
• Maintain accurate and timely customer records
• Communicate with dispatch and management to support smooth daily operations

What We’re Looking For

• 2+ years of experience in a call center environment.
• Excellent verbal and written communication skills
• Positive, professional, and customer-focused demeanor
• Strong problem-solving, multitasking, and organizational abilities
• Self-motivated and team-oriented
• High school diploma or equivalent (Associate’s degree or higher a plus)

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE

RUSSO BROS . is proud to be an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive workplace for all employees.