Entry-Level Field Services Technician

Job Description

Job Description

Who we are:

Guardian Data’s mission is to be the leading provider of data destruction and IT asset services by delivering a better customer experience and the highest level of trust, detail and security. We partner with ITADs, MSPs, Resellers and Value Added Resellers (VARs) to deliver best-in-class onsite asset disposition services. Our NAID AAA certification, NIST-compliant equipment, expertise and trusted processes mean that no one has to worry about a data breach from end of life assets.

About the role:

We are looking for dedicated and motivated entry-level Field Service Technicians who thrive in dynamic environments and enjoy the variety that comes with traveling to different locations. As a key member of our team, this role is “the face” of Guardian Data LLC and works across multiple departments to service our clients. This role gives you the opportunity to learn a number of different skills, while making a direct impact on delivering outstanding service to our clients. This role offers the exciting opportunity to travel regionally to various client locations and job sites, with occasional overnight stays. All travel expenses are fully covered by the company, and we emphasize maintaining a healthy work-life balance to ensure your personal time is respected and valued

Our ideal candidate has the following skills and qualifications:

• High school diploma or equivalent required
• Tech savvy with experience with laptops, desktops, and iPads/tablets
• Solid attention to detail
• Ability to work under pressure
• Ability to pass a pre-employment drug test and background check
• Must have a valid driver's license with a clean driving record
• Excellent problem-solving skills
• Excellent troubleshooting skills
• Strong communication skills, both written and verbal
• Proven team player, with a positive and adaptable attitude
• Ability to travel approximately up to 50% of the time, with overnight stays
• Ability to lift 70 pounds regularly
• Excellent MS Office skills, including MS Teams

What the job involves:

• Working directly at customer sites on various projects
• White-glove packing of IT assets
• Auditing and scanning of project paperwork
• Assisting CDL drivers with truck maintenance and any other tasks assigned to you
• Communicating directly with the Team Lead on the project’s progress or challenges faced
• Receiving training on hard drive erasures, data center decommissioning, shred and logistics projects
• Adhering to safety regulations and industry-specific regulations
• Driving to and from customer locations to retrieve and drop off shipments

In exchange for your dedication, we offer an excellent compensation package including:

• A competitive starting hourly wage
• Full medical, dental, and vision benefits on the 1st of the month following 30 days of employment
• Company paid life, accidental death and disability insurance
• A 401k with a company match
• Generous paid time off
• Company paid holidays
• In-house training and career development programs
• A supportive, dynamic team environment focused on collaboration and growth
• Weekly paychecks